How does a Palo Alto call get scheduled from San Ramon?

We cross the Dumbarton on 84, about 40 to 45 minutes door to door. Palo Alto shares a route with Atherton, Los Altos Hills, and our Saratoga runs, so Peninsula days are regular on our calendar and down units get priority placement.

Do you carry insurance documentation for property managers and estates?

Yes. We are licensed under CSLB #1136642 and can provide certificates before the visit. Household managers in Palo Alto ask for this often and it does not slow the appointment down.

Are there rebates for replacing an old unit with an efficient one?

Programs change quarter to quarter, so I will not quote numbers from memory. When we write your estimate we confirm what is actually paying at estimate time and put anything real in writing.

TRUE · PALO ALTO

Service · All True Models

True Commercial Refrigeration Repair · Palo Alto, CA

True commercial refrigeration repair for Palo Alto restaurants, cafes, and estate kitchens.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

True in Palo Alto

True commercial service.

Palo Alto's True units cluster in two very different places. University Avenue and California Avenue kitchens run T-series reach-ins and prep tables through some of the highest-revenue dining hours on the Peninsula, where a warm cabinet during a Saturday seating is a genuine emergency. Then there are the homes: Old Palo Alto and Crescent Park remodels regularly include True glass-door and undercounter units in pantries and catering kitchens because owners entertain at a scale that residential refrigerators cannot support.

ADRIUM Service Solutions services both through Bay Area Refrigeration Service, our commercial refrigeration division. Owner Andrew Kuznetsov holds EPA Section 608 Universal certification, we are licensed under CSLB #1136642, and we operate 7 days. The diagnostic visit is $75 and we credit it back when you approve the written quote. Repairs carry a 1 year warranty, and True's deep Bay Area parts availability keeps most Palo Alto jobs to a single visit or a fast follow-up.

Common repairs we do

What we close on the truck.

Condenser fan motors failing under long service hours. California Avenue kitchens run long days, and True condenser fan motors log those hours until the bearings dry out. The tell is a cabinet that holds temperature in the morning and drifts up by dinner as the hot motor stalls. We install the correct replacement motor and blade and clean the coil so the new motor is not fighting a plugged condenser.
Estate glass-door units short-cycling on tired gaskets. A True glass-door unit in a Palo Alto pantry may only be five years old, but if the gasket has hardened the compressor cycles constantly and condensation streaks the glass. Fresh gaskets restore the seal and the quiet. On built-ins I also confirm the unit has the clearance the condenser needs, because tight millwork chokes airflow.
Evaporator coils icing over from stuck defrost timers. The classic True failure. The defrost timer stops advancing, frost seals the evaporator, and airflow dies while the compressor keeps running. We thaw the coil completely, check the defrost heater and drain, and replace the timer with the current part so the schedule actually runs.

Models we service

True product lines.

Reach-in refrigerators & freezers
Prep & sandwich tables
Under-counters
Bottle coolers

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

True service in neighboring cities.

FAQ

True in Palo Alto questions, answered.

How does a Palo Alto call get scheduled from San Ramon?

We cross the Dumbarton on 84, about 40 to 45 minutes door to door. Palo Alto shares a route with Atherton, Los Altos Hills, and our Saratoga runs, so Peninsula days are regular on our calendar and down units get priority placement.
Do you carry insurance documentation for property managers and estates?

Yes. We are licensed under CSLB #1136642 and can provide certificates before the visit. Household managers in Palo Alto ask for this often and it does not slow the appointment down.
Are there rebates for replacing an old unit with an efficient one?

Programs change quarter to quarter, so I will not quote numbers from memory. When we write your estimate we confirm what is actually paying at estimate time and put anything real in writing.

Need True service in Palo Alto?

Tell us what is broken. We will quote it.