Our building requires vendors to check in and book the freight elevator. Is that a problem?

No. Send us the building's vendor rules when you book: check-in desk, parking, elevator booking and allowed hours. We plan the visit to fit them and bring the diagnosis to the unit.

Water keeps appearing under the True in our office pantry. Where does it come from?

Almost always the defrost drain. Water from each defrost should reach a pan and evaporate, and a clogged tube, a cracked pan or a dead pan heater sends it to the floor. We trace it, fix the part and check that the cabinet sits level so water runs where it should.

We have a True under-counter in a Watergate condo. Do you come to residential units?

Yes. A commercial unit in a condo gets the same on-site diagnosis and written quote. We need the building's access details and, if the unit has to come out, room to slide it forward onto a protected floor.

TRUE · EMERYVILLE

Service · All True Models

True Commercial Refrigeration Repair · Emeryville, CA

True under-counter and reach-in repair for Emeryville condos, office pantries and the Bay Street district.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

True in Emeryville

True commercial service.

Emeryville is small and dense. Housing is mostly multi-unit, from the Watergate condominiums at the marina to the districts built on old rail yards along the Shellmound corridor, and the Powell Street and Bay Street district is the commercial heart. A True here often sits in a building with rules: a loading dock, a freight elevator, a property manager who wants to know when a vendor arrives.

We plan around that, so tell us about access when you book. The technician we send to Emeryville is based in Benicia. On site we check the unit where it stands: condenser airflow, fans, gaskets, the thermostat and the drain, because water leaking from a unit upstairs becomes someone else's ceiling. The $99 diagnosis is credited toward the repair, and ADRIUM holds EPA 608 Universal certification for refrigerant repairs.

Common repairs we handle.

Under-counter overheating inside office millwork. An under-counter built into cabinetry starves for air when the front grille is blocked or the toe space is closed off. It runs hot, long cycles and the compressor trips on its overload. We clean the coil, check the condenser fan and point out what has to stay open.
Defrost water pooling under the cabinet. Defrost water should reach a pan and evaporate. A cracked pan, a failed pan heater or a drain tube knocked out of place puts it on the floor. We find which one it is, fix it and dry out the base before the water spreads.
Grinding fan motor in a quiet office. A condenser or evaporator fan with worn bearings grinds or rattles, and in a quiet office people notice the noise before the temperature changes. We replace the motor before it seizes and check the blade and mounts for anything loose.

Models we service

True product lines.

Reach-in refrigerators & freezers
Prep & sandwich tables
Under-counters
Bottle coolers

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

Parts and labor, 3 months to 2 years depending on the type of repair. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

True jobs we have closed.

See all case studies →

Nearby cities

True service in neighboring cities.

More cities

True across our service area.

FAQ

True in Emeryville questions, answered.

Our building requires vendors to check in and book the freight elevator. Is that a problem?

No. Send us the building's vendor rules when you book: check-in desk, parking, elevator booking and allowed hours. We plan the visit to fit them and bring the diagnosis to the unit.
Water keeps appearing under the True in our office pantry. Where does it come from?

Almost always the defrost drain. Water from each defrost should reach a pan and evaporate, and a clogged tube, a cracked pan or a dead pan heater sends it to the floor. We trace it, fix the part and check that the cabinet sits level so water runs where it should.
We have a True under-counter in a Watergate condo. Do you come to residential units?

Yes. A commercial unit in a condo gets the same on-site diagnosis and written quote. We need the building's access details and, if the unit has to come out, room to slide it forward onto a protected floor.

Need True service in Emeryville?

Tell us what is broken. We will quote it.