Do you actually come to East Palo Alto, or is coverage really just Palo Alto and Menlo Park?

East Palo Alto is a real part of our coverage area, not an afterthought next to its neighbors. Our Peninsula-based technician lives in San Mateo County and works this whole stretch, University Avenue included.

What if the unit is old and might not be worth fixing?

I will tell you honestly in the written quote. A lot of the True units we see here have years of life left once the actual failed part is replaced, but if the compressor and the cabinet are both near the end, I would rather say so than sell a repair that will not hold.

Do you work with property managers on the newer office and hotel buildings near the Bay?

Yes. We can provide CSLB license documentation and coordinate with building management or facilities staff ahead of the visit, which is common for those larger properties.

TRUE · EAST PALO ALTO

Service · All True Models

True Commercial Refrigeration Repair · East Palo Alto, CA

True commercial refrigeration repair for East Palo Alto's University Avenue markets and the growing Bay-side office corridor.

$99 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

True in East Palo Alto

True commercial service.

East Palo Alto's True calls mostly come from two directions. Small markets and taquerias along University Avenue run True glass-door merchandisers and reach-ins that see constant door traffic from walk-in customers all day, and the newer office and hotel development near the Bay and the Ravenswood corridor keeps True undercounter units in break rooms and event kitchens that see heavy use during business hours.

We handle True commercial refrigeration through Bay Area Refrigeration Service, ADRIUM's commercial division. I hold EPA Section 608 Universal certification, we are licensed under CSLB #1136642, and every job gets a written quote before repair work starts. The diagnostic visit is $99 and we waive it when you approve that quote. We take calls 7 days a week.

East Palo Alto is covered by our Peninsula-based technician, so a market on University Avenue with a warm merchandiser is not waiting on a call that has to cross the bay first.

Common repairs we do

What we close on the truck.

Glass-door merchandiser condenser coils clogged from foot traffic dust. A True glass-door cooler near the entrance of a busy University Avenue market pulls in street dust and dirt every time the front door opens, and that dust packs into the condenser coil faster than in a back-of-house unit. The result is a compressor working overtime and a case that still runs warm. I clean the coil and check the fan before I sign off.
Taqueria prep table gaskets and lids worn from constant use. A taqueria prep table that runs from breakfast burritos through a late dinner rush gets its lid opened all day, and the gasket wears out faster than the rest of the unit. Once it tears, cold air pours out at the rail and the pans on top ride warm, which is exactly where a health inspector will look first. New gasket, realigned lid, done in one visit.
Event kitchen defrost timers failing on low-use schedules. A True undercounter or reach-in in a hotel or office event kitchen near the Bay does not run at restaurant volume, so a failed defrost timer can go unnoticed for weeks while frost slowly builds on the coil. By the time someone reports a warm unit before an event, the evaporator is often iced solid. Full thaw, new timer, and I confirm the drain is not the real cause.

Models we service

True product lines.

Reach-in refrigerators & freezers
Prep & sandwich tables
Under-counters
Bottle coolers

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Waived when you book the repair with us.
Written

3 months standard, 1 year on inverter boards, up to 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

True service in neighboring cities.

More cities

True across our service area.

FAQ

True in East Palo Alto questions, answered.

Do you actually come to East Palo Alto, or is coverage really just Palo Alto and Menlo Park?

East Palo Alto is a real part of our coverage area, not an afterthought next to its neighbors. Our Peninsula-based technician lives in San Mateo County and works this whole stretch, University Avenue included.
What if the unit is old and might not be worth fixing?

I will tell you honestly in the written quote. A lot of the True units we see here have years of life left once the actual failed part is replaced, but if the compressor and the cabinet are both near the end, I would rather say so than sell a repair that will not hold.
Do you work with property managers on the newer office and hotel buildings near the Bay?

Yes. We can provide CSLB license documentation and coordinate with building management or facilities staff ahead of the visit, which is common for those larger properties.

Need True service in East Palo Alto?

Tell us what is broken. We will quote it.