Our True under-counter sits next to a workbench in the Arsenal. Does the dust matter?

Yes. The condenser pulls room air across its coil, and shop dust clogs it just as grease does in a kitchen. Every few weeks, unplug it and brush the grille and coil. Keep the front clear. When the unit starts running without a break, that is the early warning to call.

The rail on our sandwich table is fine at ten and warm by three. What is going on?

Heat and traffic build through the day. Every lid opening lets room air in, and on a warm afternoon the rail falls behind. Check that pans are not overfilled and the lids close flat. If they do, the evaporator fan or a dirty condenser is the likely cause, and we test both with the table working.

Our True is about 18 years old and slowly losing cooling. Repair or replace?

Leaks in the sealed system tend to appear after 15 to 20 years, when vibration and corrosion open a joint. We find the leak and put the repair and recharge in writing next to the cost of a new unit. On a sound cabinet, repair often wins; on a rusted one, we tell you.

TRUE · BENICIA

Service · All True Models

True Commercial Refrigeration Repair · Benicia, CA

True prep table and under-counter repair in Benicia, from First Street kitchens to Arsenal studios.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

True in Benicia

True commercial service.

Our technician is based right here in Benicia. Downtown runs along First Street and the waterfront, in buildings from the 19th and early 20th centuries, and the Arsenal Historic District mixes studios, small offices and light-industrial space. A True under-counter or sandwich table can land in any of those rooms, and each one wears the unit differently.

Benicia summers are warm and dry, and a hot afternoon is when a prep table shows its weak spots. The pan rail climbs first, well before the cabinet below. We check lids, gaskets and the fan that feeds cold air to the rail, then the condenser and thermostat. The $99 diagnosis is credited toward the repair, and ADRIUM holds EPA 608 Universal certification if a leak is behind it.

Common repairs we handle.

Sandwich table rail climbing above 41 in the afternoon. The rail is the hardest part of a True prep table to keep cold, because it opens to the room every time a lid lifts. Product heaped over the pan rims, a torn lid gasket or a slow evaporator fan push it up first. We probe the food, not the air, and fix the part losing the cold.
Condenser matted with dust next to a workbench. An under-counter beside a workbench breathes whatever is in the air, and fine dust mats onto the condenser fins until the coil cannot shed heat. The compressor runs hot and long. We clean the coil, test the fan motor and show you what the coil looks like when it needs brushing.
Thermostat drifting off its set point. A thermostat that drifts or quits is a classic True repair: the box runs warm or will not hold its setting. We compare the control with a calibrated thermometer in product, test the sensing probe and replace the control only when it is the fault.

Models we service

True product lines.

Reach-in refrigerators & freezers
Prep & sandwich tables
Under-counters
Bottle coolers

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

Parts and labor, 3 months to 2 years depending on the type of repair. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

True jobs we have closed.

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Nearby cities

True service in neighboring cities.

More cities

True across our service area.

FAQ

True in Benicia questions, answered.

Our True under-counter sits next to a workbench in the Arsenal. Does the dust matter?

Yes. The condenser pulls room air across its coil, and shop dust clogs it just as grease does in a kitchen. Every few weeks, unplug it and brush the grille and coil. Keep the front clear. When the unit starts running without a break, that is the early warning to call.
The rail on our sandwich table is fine at ten and warm by three. What is going on?

Heat and traffic build through the day. Every lid opening lets room air in, and on a warm afternoon the rail falls behind. Check that pans are not overfilled and the lids close flat. If they do, the evaporator fan or a dirty condenser is the likely cause, and we test both with the table working.
Our True is about 18 years old and slowly losing cooling. Repair or replace?

Leaks in the sealed system tend to appear after 15 to 20 years, when vibration and corrosion open a joint. We find the leak and put the repair and recharge in writing next to the cost of a new unit. On a sound cabinet, repair often wins; on a rusted one, we tell you.

Need True service in Benicia?

Tell us what is broken. We will quote it.