FAQ
Questions, answered.
The things people ask before they book. Pricing, coverage, credentials, and who shows up to the job. Straight answers, no sales pitch.
Booking & pricing
Booking, pricing, and payment.
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Do you charge for a diagnostic visit?
Yes. The diagnostic is $99, and we credit it toward the repair. You get a written quote before any work starts, so the invoice never surprises you. -
How does a quote work?
We diagnose the unit to the actual failure, then hand you a written quote before we touch anything. Nothing gets done until you approve the price. -
Do you warranty your repairs?
Yes. Completed repairs carry a 90-day parts and labor warranty, with one year on inverter boards. Full sealed-system rebuilds carry a 2 year repair warranty. We put the warranty terms in writing before we start. -
What warranty comes with a refrigerator sealed-system rebuild?
A full refrigerator sealed-system rebuild carries a 2 year parts and labor warranty. That is longer than a standard repair because it is a bigger job and we stand behind it. -
What payment methods do you accept?
Card, check, ACH, and HouseCall Pro online checkout. -
Do you offer financing?
No. We do not run a financing program. Payment is due on completion, by card, check, ACH, or HouseCall Pro online checkout. -
Do you use genuine parts?
Yes. We use OEM and genuine replacement parts. We diagnose to the actual failure before we quote, and we do not parts-swap to guess our way to a fix.
Repair or replace
Repair it or replace it.
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How do you decide whether to repair or replace an appliance?
Rule of thumb: if the unit is under about 8 years old and the repair runs less than about half the price of a comparable new one, repair it. Past that, replacement usually wins. We will tell you straight which way the math points. -
Is my refrigerator worth repairing?
It depends on the brand and the age. High-end built-ins like Sub-Zero and Monogram almost always favor repair. Most dishwashers and bottom-tier brands often favor replacement. We give you the honest call before you spend. -
What do repairs typically cost?
The on-site diagnosis is $99 and is credited toward the repair. After the diagnosis, you get a written estimate with parts and labor before any repair work starts. -
How is a refrigerator sealed-system rebuild priced?
We locate the fault on site before pricing a sealed-system rebuild. You get a written repair estimate after diagnosis, and completed sealed-system rebuilds carry a 2 year repair warranty.
Refrigerators & brands
Refrigerators and brands.
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Which refrigerator brands are worth repairing?
Sub-Zero almost always. GE is the best mainstream brand to repair, better than LG, Samsung, Electrolux, or Frigidaire. Monogram is worth a full rebuild even at 20 years. Samsung and LG kitchen fridges are often not worth the spend. -
Is a Sub-Zero worth fixing?
Sub-Zero units are built to be serviced, but the right decision depends on the fault and the condition of the cabinet. We diagnose the unit on site and put the repair price in writing before work starts. -
Should I repair my Samsung refrigerator?
It depends on the model, age, and whether the fault is isolated or part of a larger cooling problem. We diagnose the unit on site and give you the written repair estimate before you decide. -
Should I repair my LG refrigerator?
For a kitchen fridge we do not recommend it. LG has known compressor and ice-maker reliability problems, and parts can be hard to get. LG is great for laundry, but not for a refrigerator. -
My ice maker stopped making ice. What is wrong?
It ranges from a temperature problem, like refrigerant or defrost, to a bad ice-maker module or a water valve. The simplest cause is a forgotten water filter, which can just be a clog. We diagnose to the actual cause before quoting. -
My refrigerator is not cooling. What does that mean?
It could be the control board not powering the compressor, a failed inverter board, a dead evaporator or condenser fan, or a defrost issue icing over the coil. We diagnose the real failure rather than guess.
Commercial refrigeration
Commercial refrigeration and ice.
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What commercial refrigeration do you service?
Reach-ins, under-counters, prep and salad tables, walk-in coolers, and ice machines. Brands include True, Turbo Air, Atosa, Perlick, Beverage-Air, Continental, and Traulsen, plus Manitowoc ice machines, with Hoshizaki on request. -
Can you handle refrigerant leaks and sealed-system work?
Yes. We are EPA Section 608 Universal certified (EPA #1279674151528) for refrigerant and sealed-system work that most handyman techs cannot legally do. Refrigerant leaks are the number one commercial failure we see. -
How much does commercial refrigeration service cost?
The on-site diagnosis is $99 and is credited toward the repair. Access, equipment, and the confirmed fault determine the price, which we provide in writing after diagnosis and before work starts. -
Do you clean and sanitize commercial ice machines?
Yes. We inspect the machine and quote cleaning and sanitizing in writing for its size, condition, and access before work starts. -
Do you offer preventive maintenance for restaurant equipment?
Yes. We assess the equipment and quote the maintenance scope per unit in writing before work starts. -
Can you set up remote temperature monitoring?
Yes. We assess the number of units and site requirements, then provide a written estimate for the WiFi or IoT monitoring system before installation. -
Do you service walk-in coolers?
Yes. We handle leaks, start relays, pressure regulator valves, and thermostats. We diagnose the fault on site and provide the written repair estimate before work starts. -
Do you repair wine refrigerators?
Usually only the premium American brands are worth repairing. Many cheap imports have no parts available and fail within 5 years, so replacement is often the call.
Appliances we repair
Appliances we repair.
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What appliances do you repair?
Refrigeration, dishwashers, cooking appliances like ranges, ovens, and cooktops, laundry washers and dryers, plus commercial refrigeration and commercial ice machines. -
Do you repair dishwashers?
We service premium and built-in dishwashers. We diagnose the fault on site and provide a written repair estimate before work starts, so you can compare the repair with replacement. -
Do you fix ranges, ovens, and cooktops?
Yes. Cooking appliances are one of our core categories, gas and electric ranges, ovens, and cooktops alike. -
Do you repair washers and dryers?
Yes. Laundry is one of our core categories. We service both washers and dryers.
Service area, credentials & HVAC
Service area, credentials, and HVAC.
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What areas do you serve?
We run out of San Ramon and cover the Bay Area, with the heaviest appliance density in the Tri-Valley and the Mid-Peninsula luxury corridors. Check the city pages for your town. -
Do you offer emergency or after-hours service?
Yes. The after-hours line is (925) 999-4095. We prioritize commercial ice and refrigeration emergencies, like a bar or kitchen going down during a Friday rush. Residential after-hours calls are booked at the dispatcher’s discretion based on the issue. Standard hours are Monday through Sunday, same or next-day where we can. -
Who actually shows up to the job?
Andrew Kuznetsov, the owner, is lead tech on most calls. When a second tech comes, it is one Andrew trained personally on the same playbook. No call center, no contractor network. -
What brands do you service?
95 brands and counting, including Sub-Zero, Wolf, Thermador, Gaggenau, La Cornue, Bosch, Manitowoc (factory-certified), and Z-Line (manufacturer-authorized). See the full brand list for your appliance. -
Are you licensed and insured?
Yes. CSLB #1136642 with the California State Contractors License Board, EPA Section 608 Universal for refrigerant work, BEAR #50788 with the California Bureau of Electronic and Appliance Repair, and an A+ rating with the Better Business Bureau. -
Do you do HVAC too?
Yes, through our sister division, Bay Area HVAC Service. Heat pump and AC install, furnace repair, ductless mini-split, Manual J load calculations, and Title 24 compliance.
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