Appliance & HVAC service standards
Warranty and callbacks.
What we put in writing, when we return calls, and how we handle a schedule change.
Appliance warranty
What warranty comes with an appliance repair?
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What warranty applies to appliance repairs?
Appliance repairs carry a warranty from 3 months to 2 years depending on the type of repair: 3 months for standard repairs, 1 year for inverter boards, 1 year for a partial sealed-system repair, and 2 years for a full sealed-system rebuild. Work without replacement parts, such as a refrigerant top-off without a repair, may carry no warranty. We confirm the terms for your repair in writing.
Warranty
What happens if the problem comes back?
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What warranty applies to HVAC work?
HVAC repairs carry a 1-year warranty. If the problem comes back within warranty, we come back. New HVAC systems include 10 years of manufacturer parts coverage and 2 years of labor coverage. Labor coverage can extend to 10 years only with an active maintenance plan at $290 per visit, two visits per year.
Callbacks
When will you hear back?
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How quickly do you return calls?
During business hours (7:00 a.m. to 7:00 p.m., seven days a week), we return calls within about 10 minutes. After hours, we return calls as soon as we can or first thing the next morning.
Delays and status
What if the schedule changes?
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How do you handle schedule changes and repair timelines?
We tell you about any schedule change as soon as we learn of it. Repair timelines are agreed up front.
Appliances, heating & cooling