HVAC service standards
Warranty and callbacks.
What we put in writing, when we return calls, and how we handle a schedule change.
Warranty
What happens if the problem comes back?
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What warranty applies to HVAC work?
HVAC repairs carry a 1-year warranty. If the problem comes back within warranty, we come back. New HVAC systems include 10 years of manufacturer parts coverage and 2 years of labor coverage. Labor coverage can extend to 10 years only with an active maintenance plan at $290 per visit, two visits per year.
Callbacks
When will you hear back?
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How quickly do you return calls?
During business hours (7:00 a.m. to 7:00 p.m., seven days a week), we return calls within about 10 minutes. After hours, we return calls as soon as we can or first thing the next morning.
Delays and status
What if the schedule changes?
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How do you handle schedule changes and repair timelines?
We tell you about any schedule change as soon as we learn of it. Repair timelines are agreed up front.
Heating & cooling