How far is Portola Valley from your San Ramon base?

About 50 to 60 minutes, on 680 south and then 92 or 280. Portola Valley runs on the same Peninsula day as Hillsborough, and I give you a written arrival time, which matters with how far back some of these properties sit from the road.

A caterer left the machine here after an event, can you still work on it?

Yes, ownership paperwork does not matter for the repair itself. I diagnose the unit, write up the quote, and if the caterer is responsible for the bill, I will send it to them directly.

Do you handle new installs, not just repairs?

We do. Installs carry our longest coverage, 10-year parts and 10-year labor. If you are putting one into a home bar out here, I will tell you honestly whether the size you are considering fits how often the household will actually use it.

ELMECO · PORTOLA VALLEY

Service · All Elmeco Models

Elmeco Frozen Beverage Machine Repair · Portola Valley, CA

Elmeco frozen beverage machine service for Portola Valley homes

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Elmeco in Portola Valley

Elmeco commercial service.

Portola Valley has almost no commercial inventory beyond its small town center, so the Elmeco machines I see out here sit in home bars and pool houses on the properties off Alpine Road and Portola Road, or arrive with a caterer for an event on one of the larger wooded lots. Someone chose real commercial equipment on purpose, and it should get serviced like it, not like a home appliance.

The pattern here is the opposite of a commercial kitchen's. The machine sits idle for long stretches between gatherings, seals dry out and harden, refrigerant creeps slowly out of fittings that never see any exercise, and then it is asked to run perfectly the day guests show up. I tell every Portola Valley owner the same thing: run the machine for an afternoon a couple weeks before any event, and call if anything sounds or looks off before then.

We drive out from San Ramon, quote everything in writing before starting, waive the $75 diagnostic when you approve the repair, and warranty repairs for a year. CSLB #1136642, EPA 608 Universal certified.

Common repairs we do

What we close on the truck.

First batch of the season leaks past the seals. Seals that sat dry for months in a home bar do not hold like new rubber. The first mix through finds the weak spot and ends up in the drip tray. I replace the bowl gaskets and shaft seals as a set, because a hardened seal rarely fails alone.
Slow refrigerant loss on a rarely run machine. A leak small enough to hide from occasional use can go a full year before it shows up as granita that will not get past milkshake consistency. I leak-check the system, repair the actual joint, and recharge to spec under EPA 608 certification, documented for your records.
Gearmotor stalls after a hard restart. Left off with product still frozen in the bowl overnight, the next start can stall the drive completely. When the overload protection did its job, a thaw and inspection is often all it takes. When it did not, the gearmotor needs replacing, and I put that in writing before ordering it.

Models we service

Elmeco product lines.

Big Biz, First Class, and Quick Gel granita machines

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Elmeco service in neighboring cities.

FAQ

Elmeco in Portola Valley questions, answered.

How far is Portola Valley from your San Ramon base?

About 50 to 60 minutes, on 680 south and then 92 or 280. Portola Valley runs on the same Peninsula day as Hillsborough, and I give you a written arrival time, which matters with how far back some of these properties sit from the road.
A caterer left the machine here after an event, can you still work on it?

Yes, ownership paperwork does not matter for the repair itself. I diagnose the unit, write up the quote, and if the caterer is responsible for the bill, I will send it to them directly.
Do you handle new installs, not just repairs?

We do. Installs carry our longest coverage, 10-year parts and 10-year labor. If you are putting one into a home bar out here, I will tell you honestly whether the size you are considering fits how often the household will actually use it.

Need Elmeco service in Portola Valley?

Tell us what is broken. We will quote it.