How fast can you get to Palo Alto, including after hours?

From San Ramon we are usually onsite in about 40 minutes, often same or next day. Frozen equipment is foodservice, so we take after-hours and weekend calls when a machine goes down during service.

Do you carry Donper parts or have to source them?

We carry the common wear parts like seals, gaskets, and sensors on the truck. Compressors, beater motors, and control boards are usually ordered in, and the written quote tells you which it is.

What does a repair typically cost?

We run a $75 diagnostic that is waived when you approve the repair. After we find the fault you get a written quote covering parts and labor, and no work starts until you sign off.

DONPER · PALO ALTO

Service · All Donper Models

Donper Frozen Beverage Machine Repair · Palo Alto, CA

Donper frozen beverage and slush machine repair in Palo Alto, done by a licensed commercial tech.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Donper in Palo Alto

Donper commercial service.

Palo Alto runs a lot of frozen drinks. The cafes and dessert spots along University Avenue and the restaurants on California Avenue lean on Donper slush and soft-serve machines through the lunch rush and the late crowd. When one quits, the product warms up and you start dumping mix. We fix those machines so you stop losing it.

We are based in San Ramon, about 40 minutes out to the 94301, 94303, and 94306 ZIPs depending on the 680 and 84 traffic. We carry the common Donper wear parts on the truck, run a $75 diagnostic that gets waived when you approve the repair, and hand you a written quote before anything gets done. Refrigerant and any gas work is covered under CSLB #1136642.

Common repairs we do

What we close on the truck.

Compressor and refrigeration repair. Machine not freezing or running warm, refrigerant work handled under our CSLB license.
Gear and beater motor. Motor stalling, tripping, or grinding so the barrel will not turn and freeze the mix.
Mix sensor faults. Bad mix-low or temperature sensors giving false readings and shutting the barrel down.
Barrel seals, gaskets, and control boards. Leaking seals and gaskets or a dead control board that locks the machine out.

Models we service

Donper product lines.

Slush and soft-serve machines

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Donper service in neighboring cities.

FAQ

Donper in Palo Alto questions, answered.

How fast can you get to Palo Alto, including after hours?

From San Ramon we are usually onsite in about 40 minutes, often same or next day. Frozen equipment is foodservice, so we take after-hours and weekend calls when a machine goes down during service.
Do you carry Donper parts or have to source them?

We carry the common wear parts like seals, gaskets, and sensors on the truck. Compressors, beater motors, and control boards are usually ordered in, and the written quote tells you which it is.
What does a repair typically cost?

We run a $75 diagnostic that is waived when you approve the repair. After we find the fault you get a written quote covering parts and labor, and no work starts until you sign off.

Need Donper service in Palo Alto?

Tell us what is broken. We will quote it.