What parts do you stock versus order?

Common wear parts, gaskets, screens, solenoid kits, steam-wand seals, are on the van. Boards, elements, pumps, and level sensors come from Nuova Simonelli supply, which keeps these lines well stocked, so lead times stay short.

NUOVA SIMONELLI · PALO ALTO

Service · All Nuova Simonelli Models

Nuova Simonelli Commercial Coffee Machine Repair · Palo Alto, CA

Nuova Simonelli espresso machine repair for Palo Alto cafes along University and California Avenue.

$150 pickup deposit. Pickup, bench diagnosis, and return are included. Repair work is quoted separately.
Bench diagnosis: up to one week. Most repairs: 3–4 weeks.
Same-day pickup may be available. Same-day repair is not offered.
CSLB #1136642

Call (925) 999-4095

Nuova Simonelli in Palo Alto

Nuova Simonelli commercial service.

Palo Alto's coffee bars cluster downtown along University Avenue and over on California Avenue, plus the cafes serving the Stanford Research Park crowd in 94304. A lot of these are high-volume rooms running the Aurelia, Aurelia Wave, or Appia II, and they can't afford a dead group at the morning peak. We service Nuova Simonelli across 94301, 94303, and 94304. From San Ramon it's about a 40 to 45 minute run down the 680 and across the Dumbarton.

We service these machines independently, not as a factory-authorized center, with a written quote before any work. Peninsula water plus a busy bar means scale builds in the boiler and valves, so descaling and water filtration are a regular part of our Palo Alto calls.

$150 pickup deposit. Pickup, bench diagnosis, and return are included. Repair work is quoted separately. Bench diagnosis can take up to one week; most repairs take 3–4 weeks. Same-day pickup may be available, but same-day repair is not offered. Repair parts are covered for 6 months; consumables are covered for 90 days.

Common repairs we do

What we repair on the bench.

Soft-infusion and brew solenoid. On Aurelia and Wave machines with the soft-infusion group, a poor pre-infusion or a dripping group usually means a scaled brew solenoid. We clean or rebuild the valve and restore the group.
Group gaskets and shower screens. Channeling shots and portafilter leaks on a high-pull Palo Alto bar mean worn gaskets and clogged screens. We replace them and reseat the group heads.
Control board diagnosis. Dead displays, dosing that won't hold, or erratic temperature point to a control board or wiring fault. We diagnose the electronics and repair or replace the board.
Heating element and level sensor. Slow recovery or boiler overfill on a busy machine is a failed element or scaled level probe. We pull the element, check the probe, and descale.

Models we service

Nuova Simonelli product lines.

Aurelia cafe machines
Appia II
Musica

Pricing and warranty

What it costs. What we stand behind.

$150

Pickup deposit. Pickup, bench diagnosis, and return included. Repair quoted separately.
3–4 weeks

Most repairs. Bench diagnosis can take up to one week.
6 / 90

6 months on repair parts. 90 days on consumables.

Nearby cities

Nuova Simonelli service in neighboring cities.

More cities

Nuova Simonelli across our service area.

FAQ

Nuova Simonelli in Palo Alto questions, answered.

What parts do you stock versus order?

Common wear parts, gaskets, screens, solenoid kits, steam-wand seals, are on the van. Boards, elements, pumps, and level sensors come from Nuova Simonelli supply, which keeps these lines well stocked, so lead times stay short.
What does the Nuova Simonelli pickup deposit cover?

$150 pickup deposit. Pickup, bench diagnosis, and return are included. Repair work is quoted separately.
How long does Nuova Simonelli bench repair take?

Bench diagnosis can take up to one week; most repairs take 3–4 weeks. Same-day pickup may be available, but same-day repair is not offered.
What warranty applies to Nuova Simonelli coffee-machine repair?

Repair parts are covered for 6 months; consumables are covered for 90 days.

Need Nuova Simonelli service in Palo Alto?

Tell us what the machine is doing. We will confirm pickup.