We are on a well. Does the ice machine need a different filter setup?

Often it does. The standard cartridge on an ice machine assumes municipal water. On a well we look at the water at the valve and may suggest a sediment prefilter or a scale-control cartridge ahead of it. Either way, a six-month change keeps the valve and the plate cleaner.

The machine came back on after the power returned. Does it still need a check?

It is worth one if the ice tastes off or production seems low. Melted ice and standing water sit warm for hours during a long shutoff. We sanitize the bin and water system and watch the machine complete normal cycles.

Our place is up a gravel road toward Skyline. What should we tell you when booking?

Directions, any gate code, and where the machine sits on the property. With that we bring the likely parts and confirm a written arrival window before the visit. Any refrigerant work is done under ADRIUM's EPA 608 Universal certification, CSLB #1136642.

COMMERCIAL ICE MACHINE REPAIR · PORTOLA VALLEY

Commercial Ice Machine Repair · Portola Valley, CA

Ice machine repair for Portola Valley homes on well water, from Alpine Road lots to ranch properties near Skyline.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Commercial Ice Machine Repair in Portola Valley

Commercial Ice Machine Repair for Portola Valley kitchens.

Portola Valley has almost no commercial building outside its small town center, so the commercial-grade ice machines here are mostly in homes: an undercounter cuber built into a bar in one of the custom houses off Alpine Road and Portola Road. What sets them apart is the water. A fair number of properties out toward Skyline run on a well, and an ice machine is fussier about its water than almost anything else in the house.

Well water can carry grit, iron and more minerals than a municipal supply, and pressure can swing with the pump. At the ice machine that shows up as a clogged inlet screen, a water valve that sticks, and scale on the evaporator well ahead of schedule. Our technician checks the supply at the machine before blaming the machine. The $99 diagnostic is credited toward the repair, and you approve a written quote before anything is replaced.

Common repairs we handle.

Inlet screen packed with well sediment. Fine grit collects at the water valve screen and starves the trough. The machine makes small or hollow cubes, or throws a water fault. We clean the screen, test the valve, and talk through a sediment prefilter ahead of the ice machine's own filter.
Evaporator scaled up ahead of schedule. Minerals in untreated water coat the plate and slow the harvest. We delime and sanitize, time a full cycle, and set the cleaning interval by what we find on the plate rather than by the date in the manual.
Restart trouble after a power shutoff. Public-safety power shutoffs on the outer roads can leave a machine off for a day or more. Ice melts in the bin, water sits in the trough, and some units come back holding a fault. We clear it, drain and sanitize the bin, and watch a full freeze and harvest.
Short water fill from a cycling well pump. An ice machine wants steady pressure at the valve. When the well pump cycles, the fill can come up short and the machine reads it as a water fault. We measure pressure at the inlet through a pump cycle and tell you whether the fix is at the machine or upstream.

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
1 yr

Parts and labor warranty on completed repairs. In writing before we start.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Commercial Ice Machine Repair in neighboring cities.

More cities

Commercial Ice Machine Repair across our service area.

FAQ

Commercial Ice Machine Repair in Portola Valley questions, answered.

We are on a well. Does the ice machine need a different filter setup?

Often it does. The standard cartridge on an ice machine assumes municipal water. On a well we look at the water at the valve and may suggest a sediment prefilter or a scale-control cartridge ahead of it. Either way, a six-month change keeps the valve and the plate cleaner.
The machine came back on after the power returned. Does it still need a check?

It is worth one if the ice tastes off or production seems low. Melted ice and standing water sit warm for hours during a long shutoff. We sanitize the bin and water system and watch the machine complete normal cycles.
Our place is up a gravel road toward Skyline. What should we tell you when booking?

Directions, any gate code, and where the machine sits on the property. With that we bring the likely parts and confirm a written arrival window before the visit. Any refrigerant work is done under ADRIUM's EPA 608 Universal certification, CSLB #1136642.

Need commercial ice machine repair in Portola Valley?

Tell us what is broken. We will quote it.