An inspector flagged slime in our ice bin. What does a proper cleaning involve?

Emptying and sanitizing the bin, then the machine itself: the evaporator area, the water curtain or distributor, the trough, the pump and the drain. We use cleaners made for ice machines, change the filter, and leave a dated record. Wiping the bin alone leaves the source in place.

Do you work on Scotsman as well as Hoshizaki and Manitowoc?

Yes. We service Scotsman cubers and nugget machines as an independent shop. The diagnosis follows the same order: production, the water side, the harvest parts, then the board, and the quote is in writing before any work.

Is the $99 diagnostic charged on top of the repair?

No. If you go ahead, the $99 diagnostic is credited toward the repair. The written quote comes before any work starts, and our license is CSLB #1136642.

COMMERCIAL ICE MACHINE REPAIR · PLEASANTON

Commercial Ice Machine Repair · Pleasanton, CA

Ice machine repair and health-code cleaning for Pleasanton, from Downtown kitchens to Ruby Hill home bars.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Commercial Ice Machine Repair in Pleasanton

Commercial Ice Machine Repair for Pleasanton kitchens.

Pleasanton covers 94566 and 94588. The commercial ice we work on here runs from restaurant and cafe kitchens Downtown, with Hoshizaki KM cubers, DCM cubelet dispensers at the drink station and Manitowoc Indigo NXT heads on bins, to undercounter cubers built into home bars in Ruby Hill and Castlewood. Different settings, same order of diagnosis: production first, then the water side, then harvest parts and controls.

The health department treats an ice machine as a food-contact surface. Scale, slime and mold grow inside where nobody looks, and an inspector who opens the panel finds them. We clean and sanitize to health-department standards with cleaners made for ice machines, then measure production against the spec sheet, so the machine is both clean and making its rated ice. The $99 diagnostic is credited toward the repair, and repairs start only after a written quote.

Common repairs we handle.

DCM cubelet dispenser with nothing coming out. The auger motor seal on the DCM wears out, and the auger gear goes with it. We replace both together. Fitting only the seal tends to bring the same fault back within months.
Health-code cleaning ahead of an inspection. We pull the water curtain or distributor, then clean and sanitize the evaporator area, trough, bin and drain, and replace the filter. A dated record goes inside the panel showing when it was done.
KM cuber making smaller cubes each month. Scale on the evaporator plate slows the freeze and shrinks the cube. We delime, time the cycle against the rated figure, and set cleaning on a six-month schedule rather than the longer interval printed in the manual.
Home-bar cuber filling slowly. A clogged inlet screen or a weak water valve starves the trough, and the cubes come out small with hollow corners. We clean the screen, test the valve, and check the filter cartridge, which is often the real restriction.

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
1 yr

Parts and labor warranty on completed repairs. In writing before we start.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Commercial Ice Machine Repair in neighboring cities.

More cities

Commercial Ice Machine Repair across our service area.

FAQ

Commercial Ice Machine Repair in Pleasanton questions, answered.

An inspector flagged slime in our ice bin. What does a proper cleaning involve?

Emptying and sanitizing the bin, then the machine itself: the evaporator area, the water curtain or distributor, the trough, the pump and the drain. We use cleaners made for ice machines, change the filter, and leave a dated record. Wiping the bin alone leaves the source in place.
Do you work on Scotsman as well as Hoshizaki and Manitowoc?

Yes. We service Scotsman cubers and nugget machines as an independent shop. The diagnosis follows the same order: production, the water side, the harvest parts, then the board, and the quote is in writing before any work.
Is the $99 diagnostic charged on top of the repair?

No. If you go ahead, the $99 diagnostic is credited toward the repair. The written quote comes before any work starts, and our license is CSLB #1136642.

Need commercial ice machine repair in Pleasanton?

Tell us what is broken. We will quote it.