Our Indigo NXT is two years old. Will the repair be covered?

Possibly. The manufacturer's warranty terms depend on the part and the install date, so we check the serial number first. Covered parts go through the claim with Manitowoc, and anything else gets a written quote before we touch it.

What can the Indigo NXT screen show you that we would miss?

It keeps a record of recent faults and posts reminders for cleaning and the air filter. That history shows whether a shutdown came from high pressure, a long freeze or a slow harvest, which narrows the diagnosis before any part is tested.

Do you cover the 94027 side of Menlo Park near Atherton?

Yes, 94025 and the 94027 strip both. Work in finished homes and offices gets floor protection and a written quote first. CSLB #1136642.

COMMERCIAL ICE MACHINE REPAIR · MENLO PARK

Commercial Ice Machine Repair · Menlo Park, CA

Manitowoc Indigo NXT and Hoshizaki repair for Menlo Park offices, cafes and home bars, from downtown to Allied Arts.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Commercial Ice Machine Repair in Menlo Park

Commercial Ice Machine Repair for Menlo Park kitchens.

A newer Manitowoc Indigo NXT in a Menlo Park office pantry and a decade-old Hoshizaki in a cafe start with different questions. For the newer one the first question is coverage, and if it is still under the manufacturer's warranty, the Manitowoc claim for covered parts goes through us. For the older one it is condition: scale, slime, a tired valve or a board, and whether the repair makes sense at that age.

The Indigo NXT helps by showing what it needs. Its screen posts reminders for cleaning and the air filter, and it keeps a record of recent faults that points toward the failed part. We read that history before we open the panel. The $99 diagnostic is credited toward the repair, and anything not covered is quoted in writing before we start.

Common repairs we handle.

Covered part failing on a newer Manitowoc. When a part fails inside the manufacturer's warranty period, we confirm coverage by serial number, replace the part and file the claim with Manitowoc. Anything outside that coverage is quoted in writing first.
Water level probe fouled on an Indigo NXT. Slime or scale on the water level probe makes the machine misread the trough, so it overfills, underfills or stops with a water fault. We clean the probe, sanitize the trough and check the inlet valve before replacing anything.
Hoshizaki KM hot gas valve leaking through. A hot gas valve that leaks during the freeze feeds warm gas into the evaporator, and the freeze runs long with thin ice. We check the valve's temperature during the freeze and replace it if it leaks through. Recovery and recharge fall under ADRIUM's EPA 608 Universal certification.
Filter housing dripping after a cartridge change. A pinched seal or a cross-threaded head on the filter housing drips slowly behind the machine, often unnoticed until the cabinet floor swells. We reseat or replace the seal, flush the new cartridge and check for leaks under pressure.

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
1 yr

Parts and labor warranty on completed repairs. In writing before we start.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Commercial Ice Machine Repair in neighboring cities.

More cities

Commercial Ice Machine Repair across our service area.

FAQ

Commercial Ice Machine Repair in Menlo Park questions, answered.

Our Indigo NXT is two years old. Will the repair be covered?

Possibly. The manufacturer's warranty terms depend on the part and the install date, so we check the serial number first. Covered parts go through the claim with Manitowoc, and anything else gets a written quote before we touch it.
What can the Indigo NXT screen show you that we would miss?

It keeps a record of recent faults and posts reminders for cleaning and the air filter. That history shows whether a shutdown came from high pressure, a long freeze or a slow harvest, which narrows the diagnosis before any part is tested.
Do you cover the 94027 side of Menlo Park near Atherton?

Yes, 94025 and the 94027 strip both. Work in finished homes and offices gets floor protection and a written quote first. CSLB #1136642.

Need commercial ice machine repair in Menlo Park?

Tell us what is broken. We will quote it.