How far is Portola Valley from your San Ramon shop?

It is 50 to 60 minutes down I-680 and over on 92 or 280. We route Portola Valley on the same Peninsula day as Woodside and Hillsborough, so book ahead and we will confirm a written arrival time before we head out.

Do you stock the Thermador parts for what we have in Portola Valley?

Mostly, yes. The truck carries Star Burner ignitors and spark modules, Freedom column ice-maker assemblies, and Sapphire recirc pumps as a matter of course. BSH turns around anything unusual in about three business days, and a PG&E shutoff on your street does not slow that down since parts move through the shop, not your driveway.

What should we expect to pay?

The $75 diagnostic goes away once you book the repair. Star Burner ignition repairs run $280 to $480 parts and labor. The Sapphire E15 fix is $420 to $620. I write the number down before ordering a single part.

THERMADOR · PORTOLA VALLEY

Service · All Thermador Models

Thermador Pro-Kitchen Repair · Portola Valley, CA

Pro-kitchen Thermador service for Portola Valley homes off Alpine Road and Portola Road.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Thermador in Portola Valley

Thermador in Portola Valley kitchens.

Portola Valley kitchens along Alpine Road and Portola Road run Thermador Pro Grand ranges and Freedom refrigeration columns, mostly in larger custom homes on wooded acreage and in the mid-century houses near Ladera. The Pro Grand control-board fan-circuit relay is the failure I see most, the convection fan runs on well after the cycle finishes, and on the steam models I check the steam-tank cleanout because a fouled tank takes the pump with it.

Sapphire dishwashers here throw an E15 code when the recirc pump seal starts to give out, and I have noticed it show up a touch sooner in houses on well water, since the mineral content is harder on that seal than treated water is. The leak stays small, but the float switch trips and locks the dishwasher out before it turns into real water damage. We pull the unit, fit a new pump and base-pan check valve, and clear the code in about two hours.

What the work looks like

A built-in sealed-system leak repair.

Nitrogen pressure and a soap-bubble test on a built-in fridge line set. We map every leak source before we braze.

The corroded copper up close. After fifteen-plus years this is why a real fix rebuilds the sealed run, so you do not pay the labor twice.

ADRIUM technician brazing a copper refrigerant line onto a compressor with a torch during a sealed-system repair — Brazing a new line onto the compressor during the same kind of sealed-system repair. Recover, braze, evacuate, and recharge: the real fix, done as one complete job.

What the work looks like

A gas oven burner lighting clean after service.

A gas oven bake burner lighting with an even blue flame after service. The white bar is the glow-bar igniter, and when it weakens the oven will not heat even though it still glows.

Common repairs we do

What we close on the truck.

Star Burner ignition repair. I check the spark module, test the ignitor electrode, clean out carbon buildup, and run a micro-switch test on the gas valve. Ranch-style Portola Valley kitchens toward Skyline often run these ranges hard for a big family meal, then leave them idle, and the ignitor pays for the idle time.
Pro Grand / Pro Harmony control-board relay. The symptom is a convection fan that will not shut off. Fan-circuit relay swap, then a full cycle test before we leave.
Freedom column T18/T24 ice-maker assembly. We replace the full ice-maker assembly, not just the mold, since the harvest motor is worn to match. A partial fix here just means a second visit.
Sapphire dishwasher E15 base-pan leak. Recirc pump and base-pan check valve. About two hours, and we protect the floor before pulling the unit.

Models we service

Thermador product lines.

Pro Grand and Pro Harmony ranges
Star Burner cooktops
Sapphire dishwashers
Freedom collection refrigeration
Wall ovens

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Thermador jobs we have closed.

Dublin, CA · Oven

Thermador oven repair service. Cooling fan motor replacement at Dublin

The customer reported that their Thermador oven was overheating and showing an error message during extended use.
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Nearby cities

Thermador service in neighboring cities.

More cities

Thermador across our service area.

FAQ

Thermador in Portola Valley questions, answered.

How far is Portola Valley from your San Ramon shop?

It is 50 to 60 minutes down I-680 and over on 92 or 280. We route Portola Valley on the same Peninsula day as Woodside and Hillsborough, so book ahead and we will confirm a written arrival time before we head out.
Do you stock the Thermador parts for what we have in Portola Valley?

Mostly, yes. The truck carries Star Burner ignitors and spark modules, Freedom column ice-maker assemblies, and Sapphire recirc pumps as a matter of course. BSH turns around anything unusual in about three business days, and a PG&E shutoff on your street does not slow that down since parts move through the shop, not your driveway.
What should we expect to pay?

The $75 diagnostic goes away once you book the repair. Star Burner ignition repairs run $280 to $480 parts and labor. The Sapphire E15 fix is $420 to $620. I write the number down before ordering a single part.

Need Thermador service in Portola Valley?

Tell us what is broken. We will quote it.