How often should a Follett in Vallejo be descaled?

More often than the minimum in the manual, because Vallejo water is hard. We set the interval by what we find inside: light scale at a cleaning means the schedule is working, heavy scale means it needs shortening. A good water filter stretches the interval.

Will a water filter stop the scale?

It slows it down. A filter made for scale reduction protects the inlet, the cylinder and the drain, but only if the cartridge is changed on schedule. We check the cartridge date on every visit and tell you if it is overdue.

Our nugget machine makes ice, but only a trickle. Is it the compressor?

Usually not first. Scale in the cylinder, a starved inlet or a worn auger gearbox all cut output while the compressor runs normally. We test the water path and measure the auger motor's amp draw separately from the compressor before quoting.

FOLLETT · VALLEJO

Service · All Follett Models

Follett Commercial Ice Machine Repair · Vallejo, CA

Follett nugget ice machine repair in Vallejo, where hard water leaves scale in the water path.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Vallejo

Follett commercial service.

Vallejo draws its water from Lake Berryessa and the State Water Project, and by the usual scale it is hard. A Follett Horizon Elite or Horizon 700 turns that water into Chewblet ice all day, and the minerals stay behind in the water inlet, the drain and the freezing cylinder. Scale builds slowly, and the first sign is usually less ice, not a dead machine.

When a Vallejo machine shows a low-production fault or a "checking water" error that never clears, we trace the water path before we open the refrigeration side. Our technician for Vallejo is based one town east, in Benicia. A $99 diagnostic, credited toward the repair, covers the refrigeration, the water and drain path and the electrical parts, and the quote is written before any work.

Common repairs we handle.

Scale in the freezing cylinder and on the auger. Hard water leaves mineral on the cylinder wall, and the auger has to scrape through it. Ice output drops and the auger motor works harder every cycle. We descale the water path and the cylinder, then check the auger and its bearings for the wear that scale causes.
Water inlet narrowed by mineral buildup. A partly blocked inlet starves the cylinder, and the machine reports low production or a water fault. We clean or replace the inlet valve and its screen, check supply pressure at the machine and look at the date on the filter cartridge.
Drain line slowed by scale and slime. Minerals and biofilm narrow the drain until water backs up into the machine. We clear the line, check that it falls toward the drain the whole way and clean the fittings that scaled first.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

Parts and labor, 3 months to 2 years depending on the type of repair. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

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FAQ

Follett in Vallejo questions, answered.

How often should a Follett in Vallejo be descaled?

More often than the minimum in the manual, because Vallejo water is hard. We set the interval by what we find inside: light scale at a cleaning means the schedule is working, heavy scale means it needs shortening. A good water filter stretches the interval.
Will a water filter stop the scale?

It slows it down. A filter made for scale reduction protects the inlet, the cylinder and the drain, but only if the cartridge is changed on schedule. We check the cartridge date on every visit and tell you if it is overdue.
Our nugget machine makes ice, but only a trickle. Is it the compressor?

Usually not first. Scale in the cylinder, a starved inlet or a worn auger gearbox all cut output while the compressor runs normally. We test the water path and measure the auger motor's amp draw separately from the compressor before quoting.

Need Follett service in Vallejo?

Tell us what is broken. We will quote it.