Why did the breaker trip on our nugget ice machine?

A weak run capacitor or a compressor straining against a dirty condenser draws extra current at start, and the breaker does its job. Resetting it without finding the cause leads to the same trip, or to a burned compressor. We test the capacitor and the coil first.

Is EBMUD water gentle enough that we can skip descaling?

No, only stretch the interval. Soft to moderate water scales slowly, but a Follett still collects mineral in the cylinder and the drain over time. Clean and sanitize on the schedule in the manual, and we check the cylinder and auger for scale at each service.

Do you service Follett units in offices as well as kitchens?

Yes. A break room machine and a kitchen machine fail from the same causes: the coil, the capacitor, the water path or the auger. The grille in a break room collects more dust and less grease, but the diagnosis is the same.

FOLLETT · HERCULES

Service · All Follett Models

Follett Commercial Ice Machine Repair · Hercules, CA

Follett Horizon Elite and Horizon 700 repair in Hercules, starting with the condenser and the capacitor.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Hercules

Follett commercial service.

Hercules has a mild climate and EBMUD water, soft to moderate, so scale builds more slowly here than in the towns across the strait. When a Follett Horizon unit in Hercules starts humming, tripping a breaker or short-cycling, we look at the electrical and airflow side first.

Follett's self-contained, air-cooled machines pull condenser air through the front grille, and in a working kitchen that grille packs with dust, grease and lint. The run capacitor takes the strain first. Our technician who covers Hercules is based in Benicia. The $99 diagnostic, credited toward the repair, includes the capacitor test, and you get the price in writing before we replace anything.

Common repairs we handle.

Run capacitor that has lost its rating. Age, heat and voltage sag all shorten capacitor life. A weak one makes the compressor labor at every start, which adds more heat. We measure the capacitor against its rating and replace it before anyone talks about compressors.
Front grille and condenser packed with lint. A clogged coil cannot reject heat, so head pressure and amp draw rise every cycle. We clean the grille and the coil, check the condenser fan and read the pressures afterward to confirm the cleaning did the job.
Compressor that hums and will not start. When the capacitor tests good and the compressor still hums, we check the start components, the windings and the supply voltage under load. ADRIUM holds EPA 608 Universal certification, so a sealed-system repair stays in-house if the compressor itself has failed.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

Parts and labor, 3 months to 2 years depending on the type of repair. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

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Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Hercules questions, answered.

Why did the breaker trip on our nugget ice machine?

A weak run capacitor or a compressor straining against a dirty condenser draws extra current at start, and the breaker does its job. Resetting it without finding the cause leads to the same trip, or to a burned compressor. We test the capacitor and the coil first.
Is EBMUD water gentle enough that we can skip descaling?

No, only stretch the interval. Soft to moderate water scales slowly, but a Follett still collects mineral in the cylinder and the drain over time. Clean and sanitize on the schedule in the manual, and we check the cylinder and auger for scale at each service.
Do you service Follett units in offices as well as kitchens?

Yes. A break room machine and a kitchen machine fail from the same causes: the coil, the capacitor, the water path or the auger. The grille in a break room collects more dust and less grease, but the diagnosis is the same.

Need Follett service in Hercules?

Tell us what is broken. We will quote it.