Vevor soft serve machine not freezing in Vallejo
Problem: A customer in Vallejo called about their countertop soft serve machine. It wasn’t freezing the product properly, and they wanted someone out the same day or the next.
Diagnostics: Our technician tested the machine. It was operating properly. Nothing was broken, and the refrigeration was doing its job. What needed sorting out was how the modes were being used.
On this machine, KEEP FRESH and FREEZE are two separate modes. Turning one on does not start the other. KEEP FRESH pre-cools the mix in the hopper. FREEZE is what freezes the product for serving, and the display shows a ratio that climbs as the product firms up. At 99 it’s at serving consistency.
Solution: No parts were needed. We left the sequence in writing:
- After adding mix, select KEEP FRESH and let it run until it stops on its own.
- Then select FREEZE and wait for the ratio to reach 99.
- When you pour several servings in a row, the ratio drops and the product gets softer. Let it climb back to 99 before you keep serving.
- Watch the hopper temperature on hot days or in direct sun, and use KEEP FRESH as needed to keep the mix cold.
Result: Testing showed that the machine worked correctly, so no repair was needed. We explained the KEEP FRESH to FREEZE sequence, and the owner planned to use it. Before booking service for soft product, follow your machine’s pre-cooling and freezing sequence from the operating instructions. We service soft serve and ice cream machines in Vallejo, Benicia and across the East Bay.