What's the drive time from San Ramon to Richmond?

Usually around 35 minutes on 680 to 24 and then 580. Berkeley and Oakland sit along that same corridor, so I can often combine a Richmond stop with a nearby call.

If my unit is older, is it still worth repairing?

Depends on what's wrong. If it's just a coil cleaning and a capacitor, that's usually a clear yes. If the gearbox is shot on an older machine and parts are harder to source, I'll walk you through the repair cost against a new self-contained unit in the written quote so you can decide.

What warranty do you offer?

A new self-contained install carries 10 years parts and 10 years labor. Repair work on your existing unit is warrantied for 1 year.

FOLLETT · RICHMOND

Service · All Follett Models

Follett Commercial Ice Machine Repair · Richmond, CA

Follett ice machine repair for Richmond's waterfront businesses and East Bay family kitchens.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Richmond

Follett commercial service.

Richmond's mix of industrial waterfront businesses and small family restaurants means the Follett units I service here run a wider range of duty cycles than some other East Bay towns, some running near constant, others cycling lightly through a slower lunch counter.

A good number of the older housing stock here has had a converted garage or in-law unit added over the years, and I've serviced compact commercial-style ice machines in a handful of those rental kitchenettes.

ADRIUM Service Solutions is based in San Ramon, EPA Section 608 Universal certified, CSLB #1136642. The $75 diagnostic is waived when you move forward with the repair, and I lay out a written quote before ordering any part, no surprise costs later. Commercial refrigeration work runs through Bay Area Refrigeration Service, our sister division, and we're out seven days a week.

Common repairs we do

What we close on the truck.

Condenser coil fouled from industrial dust and grease. Units near the waterfront industrial areas pull in more airborne particulate than a typical suburban kitchen, and that settles into the condenser coil alongside normal cooking grease. Once the coil is fouled, it can't reject heat properly, so head pressure and amp draw climb on every cycle, and the run capacitor is usually the first part to fail since it's the weakest electrical link in that circuit.
Fill valve or drain path partially blocked. A lunch counter unit that cycles steadily but not constantly still builds scale in the water inlet over months, and the fault shows up as a low production error rather than a full stop. I get calls where the owner assumed the machine was just slow rather than catching the fault early.
Auger and gearbox wear on older units. A lot of the Follett units I find in Richmond are older machines that have been kept running through repair after repair rather than replaced, and the auger flight and gearbox on those often show real wear, the motor spins but barely moves ice. On units this age I lay out the repair-versus-replace math clearly since parts availability starts mattering more.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

See all case studies →

Nearby cities

Follett service in neighboring cities.

FAQ

Follett in Richmond questions, answered.

What's the drive time from San Ramon to Richmond?

Usually around 35 minutes on 680 to 24 and then 580. Berkeley and Oakland sit along that same corridor, so I can often combine a Richmond stop with a nearby call.
If my unit is older, is it still worth repairing?

Depends on what's wrong. If it's just a coil cleaning and a capacitor, that's usually a clear yes. If the gearbox is shot on an older machine and parts are harder to source, I'll walk you through the repair cost against a new self-contained unit in the written quote so you can decide.
What warranty do you offer?

A new self-contained install carries 10 years parts and 10 years labor. Repair work on your existing unit is warrantied for 1 year.

Need Follett service in Richmond?

Tell us what is broken. We will quote it.

Call (925) 999-4095