How long does it take to get from San Ramon to Oakland?

Around 25 to 30 minutes through the Caldecott Tunnel on 24 to 680. Piedmont and Berkeley sit right along that same corridor, so calls in either can often be handled the same trip.

What's the warranty on a new unit versus a repair?

A new self-contained install carries 10 years parts and 10 years labor. Repair work on your existing machine is warrantied for 1 year.

Do you handle multiple units at a hospital or larger property?

Yes, I regularly work through several Symphony Plus units across one hospital or office property in a single visit and roll it into one written quote.

FOLLETT · OAKLAND

Service · All Follett Models

Follett Commercial Ice Machine Repair · Oakland, CA

Follett ice machine and Symphony Plus repair across Oakland's downtown kitchens, hospitals, and East Bay homes.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Oakland

Follett commercial service.

Oakland has more commercial kitchens running Follett equipment than almost anywhere else I work in the East Bay, downtown and Uptown restaurants lean on Horizon 700 machines for volume, and the hospital systems around Pill Hill keep Symphony Plus dispensers going in break rooms and patient areas around the clock.

On the residential side, a lot of the older Craftsman homes in Rockridge and the Fruitvale district have had rear additions or converted basements turned into rental units, and some of those come with a compact commercial-style ice machine built into the added kitchen. I treat those the same as a restaurant call.

ADRIUM Service Solutions is based in San Ramon, EPA Section 608 Universal certified, CSLB #1136642. The $75 diagnostic is waived when you move forward with the repair, and I give you a written quote before any part is ordered. Commercial refrigeration and compressor work runs through Bay Area Refrigeration Service, our sister division, and we're out seven days a week.

Common repairs we do

What we close on the truck.

Condenser coil fouled from downtown kitchen grease. A downtown Oakland kitchen running a Horizon unit through a full dinner service coats the condenser coil in grease faster than most suburban accounts. Once that coil can't shed heat, head pressure and amp draw climb every cycle, and the run capacitor typically fails first under that strain since it's the weakest part in that circuit electrically, though I've pulled compressors that gave out the same way after being ignored too long.
Fill valve or drain path scaled up. Hospital break room units running continuously across three shifts build scale in the water inlet and drain path steadily, and the machine responds with a low production error instead of shutting down outright. I've had calls where staff assumed the unit was just keeping up with demand for a week before anyone flagged the fault.
Auger and gearbox worn from high-volume use. Restaurants running a unit near flat out every service day wear the auger flight and gearbox down faster than a lighter duty account would. The machine still fills and still cycles, it's just not making enough ice to keep the bin full, and by the time it's noticed the gear train usually has enough slack that a rebuild is the only real fix.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

See all case studies →

Nearby cities

Follett service in neighboring cities.

FAQ

Follett in Oakland questions, answered.

How long does it take to get from San Ramon to Oakland?

Around 25 to 30 minutes through the Caldecott Tunnel on 24 to 680. Piedmont and Berkeley sit right along that same corridor, so calls in either can often be handled the same trip.
What's the warranty on a new unit versus a repair?

A new self-contained install carries 10 years parts and 10 years labor. Repair work on your existing machine is warrantied for 1 year.
Do you handle multiple units at a hospital or larger property?

Yes, I regularly work through several Symphony Plus units across one hospital or office property in a single visit and roll it into one written quote.

Need Follett service in Oakland?

Tell us what is broken. We will quote it.

Call (925) 999-4095