Why does our dispenser scale up faster some years than others?

Benicia draws on the State Water Project, Lake Berryessa and Lake Herman, and hardness shifts as the supply changes. A filter and cleaning interval that were fine one year can fall short the next, so we check for scale at every service and adjust.

Can a Symphony Plus be repaired where it sits?

In nearly every case. Refrigeration, auger, valve and drain repairs are done at the machine. ADRIUM holds EPA 608 Universal certification, so sealed-system work stays with us rather than going to a second contractor.

Is it worth cleaning the condenser if the machine still works?

Yes. The condenser pulls air through the front grille, and dust packs it long before the machine complains. A quarterly coil clean costs less than the capacitor or compressor it protects. Keep the grille clear of boxes and paper.

FOLLETT · BENICIA

Service · All Follett Models

Follett Commercial Ice Machine Repair · Benicia, CA

Follett Symphony Plus dispenser and nugget ice repair in Benicia, from First Street to the Arsenal offices.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Benicia

Follett commercial service.

The Arsenal Historic District now holds studios and small professional offices, and downtown runs along First Street to the waterfront. That is the kind of space where a Follett Symphony Plus ice and water dispenser or a small undercounter nugget unit fits: a break room, a front office, a counter.

Benicia's water is moderately hard and changes with the supply the city is drawing from, so scale on the water side is worth watching. We keep a technician based right here in Benicia. The $99 diagnostic is credited toward the repair, and you approve a written quote before work starts.

Common repairs we handle.

Dispenser that pours water but no ice. First we find out whether the machine is making ice at all or making it and failing to deliver it. Those are different repairs. A stalled auger or a compressor that will not start is one path; a jammed chute or a fault in the dispense mechanism is the other.
Water valve and drain scaling on moderately hard water. Mineral builds up in the water valve and the drain path. A sticking valve keeps dripping after a pour, and a scaled drain overflows the drain pan. We clean or replace the valve and clear the drain so water leaves the machine the way it should.
Capacitor failure that trips the breaker. A weak run capacitor makes the compressor labor at every start, adding heat and current until the breaker trips or the unit short-cycles. We test the capacitor before assuming the compressor is bad, and replace it with the correct rating.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

Parts and labor, 3 months to 2 years depending on the type of repair. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

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Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Benicia questions, answered.

Why does our dispenser scale up faster some years than others?

Benicia draws on the State Water Project, Lake Berryessa and Lake Herman, and hardness shifts as the supply changes. A filter and cleaning interval that were fine one year can fall short the next, so we check for scale at every service and adjust.
Can a Symphony Plus be repaired where it sits?

In nearly every case. Refrigeration, auger, valve and drain repairs are done at the machine. ADRIUM holds EPA 608 Universal certification, so sealed-system work stays with us rather than going to a second contractor.
Is it worth cleaning the condenser if the machine still works?

Yes. The condenser pulls air through the front grille, and dust packs it long before the machine complains. A quarterly coil clean costs less than the capacitor or compressor it protects. Keep the grille clear of boxes and paper.

Need Follett service in Benicia?

Tell us what is broken. We will quote it.