How far is Martinez from your San Ramon shop?

About 25 minutes via 680 north and Highway 4. Martinez sits right next to Pleasant Hill and Concord, so we're frequently already in that area the same day.

Is our older Follett unit worth repairing at this point?

Depends on what's actually failed and how the numbers work out. I'll tell you plainly during the diagnostic if repair cost is getting close to replacement territory so you're deciding with real information.

What warranty comes with a repair on an older machine?

Same as any repair, 1 year on the parts and labor for that specific fix, regardless of the unit's age.

FOLLETT · MARTINEZ

Service · All Follett Models

Follett Commercial Ice Machine Repair · Martinez, CA

Follett ice machine repair for Martinez restaurants and medical offices, San Ramon based.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Martinez

Follett commercial service.

Martinez has a modest downtown near the waterfront and county government offices, with a handful of restaurants and medical office break rooms running Follett dispensers. It's a quieter service area than neighboring Concord, and a lot of the equipment I find here is older, kept running well past what a busier city would tolerate before replacing.

We route Martinez calls alongside nearby Pleasant Hill and Concord stops most of the time given how close they sit together off 680 and Highway 4. Same licensing and diagnostic approach everywhere, CSLB #1136642, EPA Section 608 Universal certified.

Common repairs we do

What we close on the truck.

Condenser Coil Fouling and Capacitor Failure. Older Martinez restaurant kitchens often have the ice machine installed in a back space with limited airflow to begin with, and years of grease buildup on the condenser fins compounds that problem. Head pressure and amp draw climb steadily, and the run capacitor fails first once that load crosses its rating. On equipment this age I check compressor condition carefully too, since a capacitor that's been struggling for a while can take the compressor down with it.
Water Inlet or Drain Blockage. County office and medical break room units here run steady, moderate volume, and a slowly restricting water inlet or drain often isn't caught until the low production alarm trips during a busy week. I check the water path from supply to drain before touching anything on the refrigeration side.
Auger Motor and Gearbox Wear. Daily restaurant volume near the waterfront puts consistent hours on the auger motor over the years, and on older units I sometimes find gearbox wear and coil fouling happening together, which changes the repair versus replace math. Amp draw testing under load tells me how much life is left before I make a recommendation.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

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Nearby cities

Follett service in neighboring cities.

FAQ

Follett in Martinez questions, answered.

How far is Martinez from your San Ramon shop?

About 25 minutes via 680 north and Highway 4. Martinez sits right next to Pleasant Hill and Concord, so we're frequently already in that area the same day.
Is our older Follett unit worth repairing at this point?

Depends on what's actually failed and how the numbers work out. I'll tell you plainly during the diagnostic if repair cost is getting close to replacement territory so you're deciding with real information.
What warranty comes with a repair on an older machine?

Same as any repair, 1 year on the parts and labor for that specific fix, regardless of the unit's age.

Need Follett service in Martinez?

Tell us what is broken. We will quote it.

Call (925) 999-4095