FOLLETT · PLEASANT HILL
Service · All Follett ModelsFollett Commercial Ice Machine Repair · Pleasant Hill, CA
Follett ice machine repair for Pleasant Hill's medical offices and Contra Costa Boulevard restaurants.
- $75 diagnostic (waived with repair)
- Same or next-day best effort
- CSLB #1136642
Follett in Pleasant Hill
Follett commercial service.
Pleasant Hill has a good concentration of medical and dental offices along Contra Costa Boulevard that keep Symphony Plus dispensers running for patients, and the restaurants near the downtown shopping centers lean on Horizon Elite machines to keep up with the lunch crowd.
A number of the family homes in the older subdivisions here have added a converted garage or basement rental unit over the years, and I've serviced compact commercial-style ice machines in a handful of those kitchenettes, same parts and failure points as anything I'd find in a restaurant.
ADRIUM Service Solutions is based in San Ramon, EPA Section 608 Universal certified, CSLB #1136642. The $75 diagnostic is waived when you move forward with the repair, and you get a written quote before any part gets ordered. Commercial refrigeration work runs through Bay Area Refrigeration Service, our sister division, and we're out seven days a week.
Common repairs we do
What we close on the truck.
- Condenser coil packed with dust and grease. A medical office unit sitting near an HVAC return pulls in more dust than most people expect, and that dust packs into the condenser coil right alongside any grease film from a nearby break room. Once the coil can't shed heat, head pressure and amp draw ride higher every cycle, and the run capacitor usually fails first under that strain since it's the weakest part in the circuit electrically.
- Fill valve or drain path scaling up. Restaurant units near the downtown shopping center running steady through lunch service build scale in the water inlet faster than a lighter duty account, and the machine responds with a low production error rather than shutting down. I've had calls where the fault sat ignored for a week because the kitchen assumed it was just a slow batch.
- Auger and gearbox wear from steady daily cycles. On units running daily service in a busy medical or restaurant account, the auger flight and gearbox wear down over five to seven years to the point where the machine still cycles but barely produces ice. It's a gradual failure, so most people don't catch it until the bin is running consistently low.
Models we service
Follett product lines.
- Horizon Elite nugget ice machines
- Horizon 700 Chewblet ice
- Symphony Plus ice and water dispensers
- Ice and water dispensers
- Undercounter nugget ice
Pricing and warranty
What it costs. What we stand behind.
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$75
Diagnostic visit. Waived when you book the repair with us.
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Written
90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
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CSLB
#1136642. Bonded and insured. We file warranty paperwork when applicable.
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FAQ
Follett in Pleasant Hill questions, answered.
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How long does it take you to reach Pleasant Hill from San Ramon?
About 20 to 25 minutes up 680 to 24. Walnut Creek, Lafayette, Orinda, and Concord are all close by, so I can usually work a Pleasant Hill call into a route with one of those. -
What warranty comes with a repair versus a replacement?
A new self-contained install carries 10 years parts and 10 years labor. Repair work on your existing unit is warrantied for 1 year. -
Do you service medical office units differently than restaurant units?
No, the diagnostic and repair process is the same regardless of setting. A Symphony Plus in a medical office fails from the same coil, water flow, or gearbox issues as a restaurant machine.
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