How long is the drive from San Ramon to Sunnyvale?

Usually 35 to 40 minutes on 680 and 280 or 101. Mountain View, Cupertino, Los Altos, and San Jose are all close by, so a Sunnyvale call often pairs well with a nearby stop.

What warranty comes with the repair?

A new self-contained install carries 10 years parts and 10 years labor. Repair work on your existing unit is warrantied for 1 year.

My unit is in a rental property with multiple tenants using it. Does that change anything?

Not the repair itself, but I'll note the heavier use pattern in the diagnostic since it affects how often preventive coil cleaning is worth scheduling to head off the next capacitor failure.

FOLLETT · SUNNYVALE

Service · All Follett Models

Follett Commercial Ice Machine Repair · Sunnyvale, CA

Follett ice machine repair for Sunnyvale's Murphy Avenue restaurants and South Bay tech break rooms.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Sunnyvale

Follett commercial service.

Murphy Avenue downtown has a solid run of restaurants leaning on Horizon Elite and Horizon 700 machines during lunch, and the tech campuses spread across town keep Symphony Plus dispensers going in break rooms around the clock.

Housing here is dense and a lot of the older neighborhoods have converted garages or added ADUs to keep up with rental demand, and I've serviced a fair number of compact commercial-style ice units tucked into those rental kitchenettes.

We're ADRIUM Service Solutions, based in San Ramon, EPA Section 608 Universal certified, CSLB #1136642. The $75 diagnostic is waived when you move forward with the repair, and you get a written quote before any part is ordered. Commercial refrigeration and compressor work runs through Bay Area Refrigeration Service, and we're out seven days a week.

Common repairs we do

What we close on the truck.

Condenser coil packed with grease and dust. A Murphy Avenue kitchen running a Horizon unit through a busy lunch service coats the condenser coil in grease faster than most break room accounts. Once the coil can't reject heat properly, head pressure and amp draw climb on every cycle, and the run capacitor is usually the first part to fail since it's the weakest electrical link in that circuit.
Fill valve or drain path scaling up. Tech campus break room units running continuously across shifts build scale in the water inlet steadily, and the fault that shows up is a low production error rather than a shutdown. I've had offices go a week or more assuming the dispenser was just working through demand before the fault got flagged.
Auger and gearbox wear from dense rental use. Compact units in converted rental kitchenettes often see heavier day to day use than a single family home would put on one, several tenants running the same unit, and the auger flight and gearbox wear down faster as a result, the motor keeps spinning but the ice output drops off.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

See all case studies →

Nearby cities

Follett service in neighboring cities.

FAQ

Follett in Sunnyvale questions, answered.

How long is the drive from San Ramon to Sunnyvale?

Usually 35 to 40 minutes on 680 and 280 or 101. Mountain View, Cupertino, Los Altos, and San Jose are all close by, so a Sunnyvale call often pairs well with a nearby stop.
What warranty comes with the repair?

A new self-contained install carries 10 years parts and 10 years labor. Repair work on your existing unit is warrantied for 1 year.
My unit is in a rental property with multiple tenants using it. Does that change anything?

Not the repair itself, but I'll note the heavier use pattern in the diagnostic since it affects how often preventive coil cleaning is worth scheduling to head off the next capacitor failure.

Need Follett service in Sunnyvale?

Tell us what is broken. We will quote it.

Call (925) 999-4095