FOLLETT · SAN JOSE
Service · All Follett ModelsFollett Commercial Ice Machine Repair · San Jose, CA
Follett Horizon and Symphony Plus repair across San Jose's restaurant districts, medical campuses, and South Bay homes.
- $99 diagnostic (credited toward the repair)
- Same or next-day best effort
- CSLB #1136642
Follett in San Jose
Follett commercial service.
San Jose is the biggest service area I cover, and the Follett units here span the range, Japantown and Willow Glen restaurants running Horizon 700 machines through steady lunch and dinner service, and the hospital campuses around Good Samaritan and O'Connor keeping Symphony Plus dispensers going in break rooms and patient floors around the clock.
Downtown's condo towers and the older neighborhoods around them have plenty of ADU conversions and in-law units, and a handful of those include a compact commercial-style ice machine as part of a rental kitchenette, serviced the same way as any restaurant unit.
We're ADRIUM Service Solutions out of San Ramon, EPA Section 608 Universal certified, CSLB #1136642. The $99 diagnostic is credited toward the repair, and you get a written quote before anything gets ordered. Commercial refrigeration and compressor work runs through Bay Area Refrigeration Service, and we're out seven days a week.
San Jose details
Follett service in San Jose: the local facts.
San Jose is about 31 miles from our base in San Ramon, in a straight line. We service ZIP codes 95120, 95124, 95125, 95129 and 95135 in San Jose.
Across the Bay Area we completed more than 1,200 repair and service jobs in the last 12 months.
Our nearest published Follett case study is from Walnut Creek, about 41 miles away: Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek.
Follett product lines and all 65 cities we cover for the brand are on our Follett page. Recent published jobs from San Jose are on our San Jose page.
Published jobs near San Jose
Common repairs we handle.
- Condenser coil packed with kitchen grease and dust. A Willow Glen or Japantown kitchen running a Horizon unit through full lunch and dinner service builds grease film on the condenser coil faster than most accounts I service. Once the coil is fouled it can't reject heat properly, so head pressure and amp draw climb every cycle, and the run capacitor usually fails first since it's the weakest electrical part in that circuit, though a compressor left under that strain long enough will follow it.
- Fill valve or drain path scaling up. Hospital break room units running continuously across three shifts build scale in the water inlet steadily, and rather than shutting down the machine throws a low production error. I've had staff assume the unit was just working through demand for a week before the fault got flagged.
- Auger and gearbox worn from high-cycle duty. Restaurant units running near flat out through San Jose's lunch and dinner rushes wear the auger flight and gearbox down faster than lighter duty accounts. The machine keeps filling and cycling, but ice output drops off, and by the time it's caught the gear train usually has enough slack that a rebuild is the real fix.
Pricing and warranty
What it costs. What we stand behind.
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$99
Diagnostic visit. Credited toward the repair.
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Written
Parts and labor, 3 months to 2 years depending on the type of repair. Quoted in writing before work starts.
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CSLB
#1136642. Bonded and insured. We file warranty paperwork when applicable.
Nearby cities
Follett service in neighboring cities.
FAQ
Follett in San Jose questions, answered.
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How long is the drive from San Ramon to San Jose?
Usually 35 to 40 minutes straight down 680. Cupertino, Sunnyvale, Saratoga, and Los Gatos are all close by on that same stretch, so I can often line up more than one stop in a day. -
What warranty applies to a replacement versus a repair?
A new self-contained install carries at least one year on equipment and labor. Repair work on your existing unit is warrantied for 1 year. -
Can you handle a hospital or campus with multiple ice machines in one visit?
Yes, I regularly work through several units across one property in a single visit and roll everything into one written quote rather than billing each machine separately.
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