How far is Los Gatos from your San Ramon shop?

About 50 minutes, one of our longest regular trips, usually down 680 south through 880 or 85. Los Gatos sits close to Saratoga and Los Altos Hills, so we try to pair it with another South Bay call when the schedule allows.

Given the drive, can you still offer same day service?

Usually yes if we know early in the day, though Los Gatos calls sometimes get scheduled for the next available slot rather than dropped in same morning given the distance. We'll tell you honestly what's realistic when you call.

What's the warranty on a repair versus a full replacement here?

A repair carries 1 year on parts and labor. A full new install carries 10 years parts and 10 years labor, same terms as anywhere in our service area.

FOLLETT · LOS GATOS

Service · All Follett Models

Follett Commercial Ice Machine Repair · Los Gatos, CA

Follett ice and water dispenser repair for Los Gatos restaurants and wine bars, San Ramon based.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Los Gatos

Follett commercial service.

Santa Cruz Avenue in downtown Los Gatos has a run of upscale restaurants and wine bars, and being this close to the Santa Cruz Mountains wine country means several of those accounts run Follett nugget ice machines at steady volume for tasting flights and dinner service both. It's one of our farthest South Bay stops, so most Los Gatos calls get scheduled with care around drive time.

We treat these accounts the same as anywhere closer to home, CSLB #1136642 licensed, EPA Section 608 Universal certified, written quote before any repair starts. Larger commercial refrigeration scope beyond the ice machine itself runs through Bay Area Refrigeration Service.

Common repairs we do

What we close on the truck.

Condenser Coil Fouling and Capacitor Failure. Wine bar kitchens along Santa Cruz Avenue often run the ice machine near a small prep line, and grease and cooking exhaust build on the condenser fins steadily in that kind of tight space. Head pressure climbs and amp draw follows as that airflow restriction gets worse, and the run capacitor is what gives out first under the added strain. I wash the coil and test the capacitor together on every downtown call here.
Water Inlet or Drain Blockage. Weekend tasting crowds push these machines hard in bursts, and a partially restricted water inlet that's fine on a slow Tuesday can't keep up on a packed Saturday, tripping a low production alarm at the worst time. I check the water path first, especially for accounts that know they've got a busy weekend coming.
Auger Motor and Gearbox Wear. Daily wine bar and restaurant volume puts real cycles on the auger motor over a few years, and gearbox wear here shows up as slow bin fill with the machine otherwise sounding normal. Amp draw testing under load separates a motor problem from a gearbox problem before I quote parts.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

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Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
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Nearby cities

Follett service in neighboring cities.

FAQ

Follett in Los Gatos questions, answered.

How far is Los Gatos from your San Ramon shop?

About 50 minutes, one of our longest regular trips, usually down 680 south through 880 or 85. Los Gatos sits close to Saratoga and Los Altos Hills, so we try to pair it with another South Bay call when the schedule allows.
Given the drive, can you still offer same day service?

Usually yes if we know early in the day, though Los Gatos calls sometimes get scheduled for the next available slot rather than dropped in same morning given the distance. We'll tell you honestly what's realistic when you call.
What's the warranty on a repair versus a full replacement here?

A repair carries 1 year on parts and labor. A full new install carries 10 years parts and 10 years labor, same terms as anywhere in our service area.

Need Follett service in Los Gatos?

Tell us what is broken. We will quote it.

Call (925) 999-4095