Los Gatos, California
Sub-Zero and commercial refrigeration repair in Los Gatos
Three of our recent Los Gatos records come from two addresses: one Sub-Zero refrigerator that took a diagnostic visit and then a repair visit, and a Hoshizaki under-counter ice machine. The Sub-Zero case we published comes down to a small drain causing a messy problem.
Water inside a Sub-Zero column
The owner of a built-in Sub-Zero column found water and frost collecting in the fresh-food section. Sub-Zero columns defrost on a schedule, and the meltwater has one drain to leave by. If that drain plugs up, the water has nowhere to go but into the cabinet.
We emptied the compartment, pulled the drawer racks and the interior rear panel, and found staining running down from the drain fitting: the water had been overflowing the drain path. The evaporator coil and the ice maker wiring checked out. We cleared and flushed the drain until it ran clean, cleaned up and put it all back the same visit.
We work on Sub-Zero independently and are not a factory-authorized servicer. Built-in work like this happens in your kitchen; the refrigerator does not leave the house.
Three Los Gatos jobs
Three Los Gatos jobs on Sub-Zero and Hoshizaki equipment closed in 2026, two in August and one in October. Both August jobs were at the same address on a Sub-Zero: the first was the diagnostic, the second the repair. October's job was a Hoshizaki under-counter ice machine.
Three jobs at two addresses is a thin record. The case above was written up on its own and is not matched to either Sub-Zero job.
Calling about a leak or a warm box
Tell us where the water or frost is, which compartment, and whether the unit still holds temperature. Please do not pull a built-in column out of its opening yourself.
Our diagnostic visit costs $99, and it covers a second unit if you have one to check. The $99 is credited when you approve the repair.