How long is the drive from San Ramon to Los Altos Hills?

Around 45 minutes, one of our longer trips, typically down 680 south toward 280. We often pair it with a Palo Alto, Saratoga, or Los Gatos stop the same day since they sit close to each other.

Do you service outbuilding or barn office units, not just main house kitchens?

Yes, we've serviced units in detached buildings on larger lots here plenty of times. Same diagnostic process, just a longer plumbing and electrical run to trace sometimes.

What warranty applies to a repair on a lightly used estate unit?

Same as anywhere, 1 year on the parts and labor for that repair, regardless of how often the machine runs day to day.

FOLLETT · LOS ALTOS HILLS

Service · All Follett Models

Follett Commercial Ice Machine Repair · Los Altos Hills, CA

Follett estate dispenser service for Los Altos Hills' large residential lots, San Ramon based and licensed.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Los Altos Hills

Follett commercial service.

Los Altos Hills is almost entirely residential, large equestrian and estate lots with essentially no commercial zoning, so every Follett unit I've serviced here has been a Symphony Plus dispenser or small Horizon unit in a home kitchen, pool house, or barn office rather than anything commercial. Lot sizes here mean condensers are sometimes installed farther from the main house, in an outbuilding with its own airflow quirks.

It's one of our longer drives, similar to Los Altos and its other Mid Peninsula neighbors, so we schedule these calls together with nearby Palo Alto, Saratoga, or Los Gatos stops when possible. Licensed CSLB #1136642, EPA Section 608 Universal certified, written quote before any work.

Common repairs we do

What we close on the truck.

Condenser Coil and Capacitor Failure from Debris and Isolation. Units installed in a barn office or detached outbuilding on a large lot sometimes sit in spaces with less consistent airflow than a main house kitchen, and dust or hay debris on properties with horses adds to the fouling load on the condenser fins. Head pressure and amp draw climb under those conditions, and the run capacitor fails first. I check both coil condition and the ventilation of the space it's installed in.
Water Inlet or Drain Blockage. On a large lot, the plumbing run to an outbuilding unit can be long enough that mineral buildup or debris in that line restricts the water inlet more than it would in a shorter run, and that shows as a low production fault rather than an obvious leak or clog. I check the full supply run, not just the valve at the machine.
Auger Motor and Gearbox Wear. These are low volume, occasional use units almost across the board, so gearbox wear here is uncommon and usually tied to a long idle stretch followed by a burst of heavy use. I test amp draw under load to confirm before recommending any parts.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
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Nearby cities

Follett service in neighboring cities.

FAQ

Follett in Los Altos Hills questions, answered.

How long is the drive from San Ramon to Los Altos Hills?

Around 45 minutes, one of our longer trips, typically down 680 south toward 280. We often pair it with a Palo Alto, Saratoga, or Los Gatos stop the same day since they sit close to each other.
Do you service outbuilding or barn office units, not just main house kitchens?

Yes, we've serviced units in detached buildings on larger lots here plenty of times. Same diagnostic process, just a longer plumbing and electrical run to trace sometimes.
What warranty applies to a repair on a lightly used estate unit?

Same as anywhere, 1 year on the parts and labor for that repair, regardless of how often the machine runs day to day.

Need Follett service in Los Altos Hills?

Tell us what is broken. We will quote it.

Call (925) 999-4095