FOLLETT · PALO ALTO
Service · All Follett ModelsFollett Commercial Ice Machine Repair · Palo Alto, CA
Follett Horizon and Symphony Plus repair for Palo Alto restaurants, Stanford-area medical offices, and estate kitchens.
- $99 diagnostic (credited toward the repair)
- Same or next-day best effort
- CSLB #1136642
Follett in Palo Alto
Follett commercial service.
University Avenue and California Avenue both have a strong run of restaurants leaning on Horizon Elite and Horizon 700 machines to keep ice moving during the lunch rush, and the medical offices around the Stanford area keep Symphony Plus dispensers going for patients all day.
Palo Alto also has some of the higher end estate kitchen remodels I work on, full commercial-style ice units built into a butler's pantry or outdoor kitchen alongside a wine wall or built-in fridge, and those get serviced with the same parts and process as any restaurant unit.
ADRIUM Service Solutions is based in San Ramon, EPA Section 608 Universal certified, CSLB #1136642. The $99 diagnostic is credited toward the repair, and you get a written quote before any part is ordered. Commercial refrigeration work runs through Bay Area Refrigeration Service, our sister division, and we're out seven days a week.
Palo Alto details
Follett service in Palo Alto: the local facts.
Palo Alto is about 25 miles from our base in San Ramon, in a straight line. We service ZIP codes 94301, 94303, 94304 and 94306 in Palo Alto.
Across the Bay Area we completed more than 1,200 repair and service jobs in the last 12 months.
Our nearest published Follett case study is from Walnut Creek, about 33 miles away: Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek.
Follett product lines and all 65 cities we cover for the brand are on our Follett page. Recent published jobs from Palo Alto are on our Palo Alto page.
Published jobs near Palo Alto
Common repairs we handle.
- Condenser coil coated with kitchen grease. A restaurant unit on University Avenue running full lunch and dinner service builds a grease film on the condenser coil faster than a lighter duty account, and once that coil is coated it can't shed heat properly. Head pressure and amp draw climb a little on every cycle after that, and the run capacitor is usually the first part to fail since it's the weakest link electrically, though I've seen compressors go the same way after months of being ignored.
- Fill valve or drain path scaling up. Medical office units running steadily through a full day of patients build scale in the water inlet gradually, and the fault that shows up is a low production error rather than an outright stop. I've had front desk staff assume the machine was just cycling slow for days before calling.
- Auger and gearbox wear on estate kitchen units. Even a lightly used estate unit built into a butler's pantry can wear out the auger flight or develop slack in the gear train after five or six years, same as a restaurant machine, it just takes longer to show up since the unit isn't running as many cycles a day.
Pricing and warranty
What it costs. What we stand behind.
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$99
Diagnostic visit. Credited toward the repair.
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Written
Parts and labor, 3 months to 2 years depending on the type of repair. Quoted in writing before work starts.
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CSLB
#1136642. Bonded and insured. We file warranty paperwork when applicable.
Nearby cities
Follett service in neighboring cities.
FAQ
Follett in Palo Alto questions, answered.
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Do you have a technician near Palo Alto?
We cover Palo Alto with our technician based in San Mateo. We provide a written repair estimate after the on-site diagnosis and before any work starts. -
What's the warranty difference between a repair and a new install?
A new self-contained unit carries at least one year on equipment and labor. Repair work on your existing machine is warrantied for 1 year. -
Are rebates available for a new energy efficient unit?
Sometimes, and what's actually paying out changes often enough that I don't quote a number until I'm confirming it at estimate time. I'll check what applies to your install and put the real figure in the written quote rather than promising something that might not still be active.
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