How far is Atherton from your San Ramon shop?

Atherton runs about 40 to 45 minutes each way, usually down 680 south and across toward Palo Alto or 280. We try to group Atherton visits with nearby calls in Hillsborough or Los Altos Hills when the schedule allows, since they sit close enough to route together.

Can you keep the visit discreet given the neighborhood?

Yes, that's a normal request out here. We can time the visit, use an unmarked vehicle, and keep the interaction low key. The work itself doesn't change.

Do you handle rebates or credits on a new install?

We confirm what's actually paying at estimate time rather than quote a number that may not apply to your situation. That gets sorted before we give you the final written quote, not after.

FOLLETT · ATHERTON

Service · All Follett Models

Follett Commercial Ice Machine Repair · Atherton, CA

Discreet Follett dispenser and ice machine service for Atherton estate properties, San Ramon based, licensed and EPA certified.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Atherton

Follett commercial service.

Atherton has almost no commercial zoning, so nearly every Follett Symphony Plus dispenser or Horizon unit I've worked on here lives in a pool house, a catering kitchen wing, or a home office break room on a large estate lot. The mature oak and redwood canopy that makes these properties beautiful also drops leaf litter and debris into condenser intakes tucked against a wall or fence line, a fouling pattern I don't see nearly as often on an open commercial pad.

Andrew runs these calls personally when the property calls for it, and we keep the visit low profile, no marked truck required if that's a concern. Licensing and refrigerant handling stay the same regardless of the setting, CSLB #1136642 and EPA Section 608 Universal certified, and we give a written quote before touching anything.

Common repairs we do

What we close on the truck.

Condenser Coil and Capacitor Failure from Debris Fouling. Leaf litter and fine debris from mature landscaping get pulled into the condenser intake and pack against the fins the same way grease does in a restaurant kitchen, just slower and quieter. Head pressure creeps up over months instead of weeks, and the run capacitor is still the part that gives out first once amp draw crosses its rating. I clear the intake and wash the coil before I ever look at the capacitor.
Water Inlet or Drain Blockage. Estate installs often run off well water or a filtered house line, and mineral content varies enough property to property that I see inlet scaling on some Atherton units and none on the house next door. A restricted inlet or slow drain shows on the display as a production fault, so I check the water path first rather than assume the machine is failing.
Auger Motor and Gearbox Wear. These units mostly see light, occasional use rather than daily commercial volume, so gearbox wear here tends to come from age and idle time rather than heavy cycling. I test auger amp draw and gearbox play on the visit and only recommend replacement when the numbers back it up.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
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Nearby cities

Follett service in neighboring cities.

FAQ

Follett in Atherton questions, answered.

How far is Atherton from your San Ramon shop?

Atherton runs about 40 to 45 minutes each way, usually down 680 south and across toward Palo Alto or 280. We try to group Atherton visits with nearby calls in Hillsborough or Los Altos Hills when the schedule allows, since they sit close enough to route together.
Can you keep the visit discreet given the neighborhood?

Yes, that's a normal request out here. We can time the visit, use an unmarked vehicle, and keep the interaction low key. The work itself doesn't change.
Do you handle rebates or credits on a new install?

We confirm what's actually paying at estimate time rather than quote a number that may not apply to your situation. That gets sorted before we give you the final written quote, not after.

Need Follett service in Atherton?

Tell us what is broken. We will quote it.

Call (925) 999-4095