How long is the drive from San Ramon to Hillsborough?

Around 40 to 45 minutes, similar to Atherton next door, usually down 680 south and over toward 280 or 92. When we have another Mid Peninsula stop in Palo Alto or Los Altos Hills the same day, we try to route Hillsborough in with it.

Can service be scheduled discreetly given the neighborhood?

Yes, we can time the visit and keep things low profile if that matters for the property. The diagnostic and repair work don't change either way.

What happens if a part needs to be special ordered for an older estate unit?

We carry common Follett parts on the truck, capacitors, water valves, auger motor components, so most repairs get done the same visit. If something less common is needed we'll tell you the timeline honestly before you commit.

FOLLETT · HILLSBOROUGH

Service · All Follett Models

Follett Commercial Ice Machine Repair · Hillsborough, CA

Follett estate dispenser and ice machine service for Hillsborough, San Ramon based, discreet and licensed.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Hillsborough

Follett commercial service.

Hillsborough is almost entirely residential estate property, and the Follett equipment I've serviced here lives in pool houses, guest wings, and home entertaining kitchens rather than any commercial storefront. Properties near private schools, Crystal Springs Uplands and Nueva among them, sometimes have their own small kitchen facilities running a Symphony Plus dispenser as well.

This is a longer drive from San Ramon, similar to Atherton next door, so we try to schedule Hillsborough visits alongside other Mid Peninsula calls when we can. Same licensing and certification apply here as anywhere else, CSLB #1136642, EPA Section 608 Universal certified, written quote before any work begins.

Common repairs we do

What we close on the truck.

Condenser Coil and Capacitor Failure from Debris Fouling. Large estate lots with heavy tree cover mean condenser intakes near a fence line or side yard collect leaf litter and fine debris steadily over a season, restricting airflow the same way grease would in a restaurant. Head pressure and amp draw rise as a result, and the run capacitor fails first once that stress crosses its rating. I clear the intake and coil before testing the capacitor on these estate calls.
Water Inlet or Drain Blockage. Homes on well water or a filtered private supply sometimes carry more mineral content than municipal water, and that scales the inlet line faster than expected, showing up as a low production fault on a lightly used unit. I check water quality at the machine as part of the diagnostic rather than assume municipal grade water everywhere.
Auger Motor and Gearbox Wear. These units mostly see occasional, event driven use rather than daily volume, so when I do find gearbox wear it's usually tied to a long idle period followed by heavy use for a party or gathering without a check beforehand. I test amp draw under load before recommending a gearbox or motor swap.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
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Nearby cities

Follett service in neighboring cities.

FAQ

Follett in Hillsborough questions, answered.

How long is the drive from San Ramon to Hillsborough?

Around 40 to 45 minutes, similar to Atherton next door, usually down 680 south and over toward 280 or 92. When we have another Mid Peninsula stop in Palo Alto or Los Altos Hills the same day, we try to route Hillsborough in with it.
Can service be scheduled discreetly given the neighborhood?

Yes, we can time the visit and keep things low profile if that matters for the property. The diagnostic and repair work don't change either way.
What happens if a part needs to be special ordered for an older estate unit?

We carry common Follett parts on the truck, capacitors, water valves, auger motor components, so most repairs get done the same visit. If something less common is needed we'll tell you the timeline honestly before you commit.

Need Follett service in Hillsborough?

Tell us what is broken. We will quote it.

Call (925) 999-4095