Why is there water on the floor under our Follett?

Most often a slow drain, a cracked drain fitting or an overflowing drain pan. A leaking water seal at the bottom of the freezing cylinder is less common but more serious. We trace the water back to where it starts before we quote a repair.

Do you clean the ice machine, or only repair it?

Both. A cleaning and sanitizing visit covers the water path, the drain and the condenser coil, and it is when worn parts get found before they fail. Any repair is quoted in writing while we are there.

Can we keep using the machine with a slow drain?

Not for long. Standing water in the drain pan or bin is a sanitation problem before it is a repair problem. Shut off the water if it is overflowing, and we will clear the line and find out why it slowed.

FOLLETT · SAN PABLO

Service · All Follett Models

Follett Commercial Ice Machine Repair · San Pablo, CA

Follett ice machine and dispenser repair in San Pablo, from San Pablo Avenue to Rumrill Boulevard.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in San Pablo

Follett commercial service.

A Follett needs a clean way in for water and a clear way out. The way out is the one that gets forgotten. Every nugget machine and dispenser drains meltwater and spills, and a drain line that has lost its slope or filled with slime backs up into the machine and trips a water fault. The ice side can be perfectly healthy while the machine shuts itself down over a drain.

On San Pablo Avenue, on Rumrill Boulevard or anywhere else in San Pablo, we follow the drain from the machine to where it empties before blaming a sensor or a board. Our technician covering San Pablo is based in Benicia. The $99 diagnostic is credited toward the repair, and the written quote comes before any work starts.

Common repairs we handle.

Drain line clogged with biofilm. Slime grows in a warm, wet drain, and once it narrows the line, water backs up into the drain pan or the bin. We clear the line, sanitize it and check the air gap so it drains freely again.
Drain run that has lost its slope. A drain line knocked out of position or sagging between supports holds water in the low spot. We re-support it so it falls toward the drain along its whole length, then flush it through.
Water fault from a restricted inlet. A low-production fault or a "checking water" error that never clears can come from the supply side too. We check the valve screen, the filter and the supply pressure before anything in the ice-making assembly is condemned.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

Parts and labor, 3 months to 2 years depending on the type of repair. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

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Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in San Pablo questions, answered.

Why is there water on the floor under our Follett?

Most often a slow drain, a cracked drain fitting or an overflowing drain pan. A leaking water seal at the bottom of the freezing cylinder is less common but more serious. We trace the water back to where it starts before we quote a repair.
Do you clean the ice machine, or only repair it?

Both. A cleaning and sanitizing visit covers the water path, the drain and the condenser coil, and it is when worn parts get found before they fail. Any repair is quoted in writing while we are there.
Can we keep using the machine with a slow drain?

Not for long. Standing water in the drain pan or bin is a sanitation problem before it is a repair problem. Shut off the water if it is overflowing, and we will clear the line and find out why it slowed.

Need Follett service in San Pablo?

Tell us what is broken. We will quote it.