You're based in San Ramon, so how does response work for San Mateo?

We have a technician based on the Peninsula in San Mateo County now, so San Mateo calls go to him directly instead of routing across the bay from San Ramon. That's a local response for this city and the ones around it.

Do you know the equipment already installed at most B Street restaurants?

A number of them, yes. I've serviced units at several downtown accounts already and often have the model and repair history on file before I even show up.

What's the process for a medical office that just wants the machine looked at?

Same as anywhere else. I diagnose the unit for $99, that fee is waived if you have me do the repair, and you get a written quote before I order any part.

FOLLETT · SAN MATEO

Service · All Follett Models

Follett Commercial Ice Machine Repair · San Mateo, CA

Follett ice machine repair for San Mateo, from the B Street restaurant row to the Mills-Peninsula medical offices.

$99 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in San Mateo

Follett commercial service.

Downtown San Mateo's B Street and 3rd Avenue restaurant strip keeps a dense run of Follett ice makers going through lunch and dinner, and the medical and dental offices around Mills-Peninsula Medical Center run dispensers at a steadier, lighter pace all day. I see both regularly working this city.

Those two settings fail differently. A downtown restaurant unit shows coil and capacitor problems from grease and heat. A medical office unit further out on El Camino Real tends to run quiet and light, so a slow drain or a partial water blockage goes unnoticed for weeks until a low production alarm finally trips during a busy clinic day.

We are ADRIUM Service Solutions, owner-operated, EPA Section 608 Universal certified, CSLB #1136642. The $99 diagnostic comes off the invoice once you approve the repair, and I write up a quote before ordering any part. We now have a technician based right here on the Peninsula in San Mateo County, which covers San Mateo itself along with Burlingame, Belmont, and Foster City.

Common repairs we do

What we close on the truck.

Condenser coil fouling and capacitor failure downtown. B Street kitchens sit close together, and an ice machine near the cook line picks up grease laden air within months rather than years. That buildup restricts airflow, head pressure and amp draw climb, and the run capacitor typically fails first under the added load.
Water inlet or drain blockage in medical offices. Units in the medical office buildings near Mills-Peninsula run light and steady rather than in bursts, so a slow drain or a partially blocked inlet often goes unnoticed until a low production alarm trips on a busy clinic day. I trace the water path before assuming the compressor side is the problem.
Auger motor and gearbox wear. Daily lunch and dinner volume downtown puts real wear on the auger motor and gearbox over a few years, and once the gear train develops slack the bin fills slowly even though the machine sounds like it's running fine. I check amp draw under load to separate a gearbox problem from a motor problem before quoting it.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Waived when you book the repair with us.
Written

3 months standard, 1 year on inverter boards, up to 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

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Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in San Mateo questions, answered.

You're based in San Ramon, so how does response work for San Mateo?

We have a technician based on the Peninsula in San Mateo County now, so San Mateo calls go to him directly instead of routing across the bay from San Ramon. That's a local response for this city and the ones around it.
Do you know the equipment already installed at most B Street restaurants?

A number of them, yes. I've serviced units at several downtown accounts already and often have the model and repair history on file before I even show up.
What's the process for a medical office that just wants the machine looked at?

Same as anywhere else. I diagnose the unit for $99, that fee is waived if you have me do the repair, and you get a written quote before I order any part.

Need Follett service in San Mateo?

Tell us what is broken. We will quote it.