FOLLETT · BURLINGAME
Service · All Follett ModelsFollett Commercial Ice Machine Repair · Burlingame, CA
Follett Chewblet and Symphony Plus repair for Burlingame's Broadway cafes, El Camino medical suites, and backyard ADUs.
- $99 diagnostic (credited toward the repair)
- Same or next-day best effort
- CSLB #1136642
Follett in Burlingame
Follett commercial service.
Burlingame runs a lot of Follett gear without most people noticing it. The cafes and restaurants along Broadway lean on the Horizon Elite because the small Chewblet pellet packs a cup fast during the lunch rush, and the dental and urgent care offices strung along El Camino Real keep a Symphony Plus at the front desk for patient water. I've serviced both types more than once in this town.
The bay is close here, and that changes what breaks first. Salt air off SFO settles into the condenser fins faster than it does inland, and a lot of homes have added a backyard unit or an in-law suite in the last few years, some of which came with a compact commercial-style ice or beverage unit built into the kitchenette. That counts as ours to fix too.
We're ADRIUM Service Solutions, based in San Ramon, EPA Section 608 Universal certified, CSLB #1136642. Diagnostic is $99 and credited toward the repair. You get a written quote before anything gets replaced, and we're out seven days a week. Compressor and refrigerant-side work on the commercial side runs through our sister division, Bay Area Refrigeration Service.
Burlingame details
Follett service in Burlingame: the local facts.
Burlingame is about 25 miles from our base in San Ramon, in a straight line. We service ZIP codes 94010 and 94011 in Burlingame.
Across the Bay Area we completed more than 1,200 repair and service jobs in the last 12 months.
Our nearest published Follett case study is from Walnut Creek, about 28 miles away: Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek.
Follett product lines and all 65 cities we cover for the brand are on our Follett page.
Published jobs near Burlingame
Common repairs we handle.
- Condenser coil clogged with salt film and grease. On a Horizon Elite or Horizon 700 the condenser coil sits behind a thin louvered panel, and in a coastal town like Burlingame it picks up salt film on top of the usual kitchen grease. Once the fins are packed, the coil can't reject heat the way it's built to, so head pressure and amp draw climb a little more every cycle. The compressor keeps pushing against that load, and the run capacitor is usually the first part to give out since it's the weakest link electrically in that circuit.
- Water inlet or drain path partially blocked. A cafe running a Horizon unit nonstop through the lunch rush builds scale in the fill valve and drain line faster than a machine that cycles occasionally. The unit doesn't shut down, it throws a low production fault instead, so staff often keep running it for days thinking it's just having a slow batch before anyone calls.
- Auger motor and gearbox wear. On machines that have been in service five to seven years without the gearbox oil ever getting checked, I find the auger turning but barely cutting ice, sometimes just slush. The motor still runs, the water still fills, but the flight inside the auger has worn down or the gear train has enough slack that it can't push pellets up to the bin anymore.
Pricing and warranty
What it costs. What we stand behind.
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$99
Diagnostic visit. Credited toward the repair.
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Written
Parts and labor, 3 months to 2 years depending on the type of repair. Quoted in writing before work starts.
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CSLB
#1136642. Bonded and insured. We file warranty paperwork when applicable.
Nearby cities
Follett service in neighboring cities.
FAQ
Follett in Burlingame questions, answered.
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How long does it take you to get to Burlingame?
Our technician for Burlingame works from San Mateo. We provide a written repair estimate after the on-site diagnosis and before any work starts. -
If the ice machine has to be replaced instead of repaired, what's the warranty?
A new install carries at least one year on equipment and labor. If we're repairing your existing unit instead, that repair work is warrantied for 1 year. -
How is repair timing determined?
The $99 diagnostic is credited toward the repair. If parts need to be ordered, like a capacitor or a gearbox, I'll give you a written quote on the spot and we schedule the follow-up visit.
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