Our ice comes out cloudy and small lately. Is that a Hoshizaki problem or a water problem?

Almost always it's scale on the evaporator plate, not a defect in the machine. Cloudy, undersized cubes and a longer cycle time are the classic signs the plate needs descaling. I do a full flush and delime, then run a timed cycle afterward so you can see the production number come back.

Do you carry parts for a KM cuber on the truck, or does San Carlos wait for an order?

We stock the common wear parts, hot gas valve coils, dispenser solenoids, calibrated thermistors, and float switches, since those are what fail most on a bar-heavy corridor like Laurel Street. If a job needs a less common board or an OEM part we don't carry, I'll tell you honestly at the diagnostic and give you a timeline.

How quickly can someone reach a Laurel Street restaurant if the ice machine goes down?

We have a technician who lives on the Peninsula now, in San Mateo County, so San Carlos calls don't mean waiting on a driver from San Ramon. Dispatch will give you a written arrival window at booking based on that day's route. We don't guess at a time over the phone, and we're available every day of the week.

HOSHIZAKI · SAN CARLOS

Service · All Hoshizaki Models

Hoshizaki Ice & Refrigeration Service · San Carlos, CA

Hoshizaki ice and refrigeration service for the Laurel Street restaurant row in San Carlos.

$99 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Hoshizaki in San Carlos

Hoshizaki commercial service.

Laurel Street in San Carlos is a tight run of restaurants and bars, and most of them push their ice machines through a full dinner and late-bar service without much of a break. I see KM-101 and KM-201 cubers behind the bars there working closer to their rated limit than almost anywhere else on the Mid-Peninsula, plus the sushi counters running dedicated prep-case refrigeration right alongside them.

That kind of steady, heavy demand wears different parts than a slower kitchen would. Hot gas valves hang up more often under constant harvest cycling, bar dispensers see enough traffic to wear their solenoids out early, and thermistors on sushi cases drift with age until the case reads warm when it is not. San Carlos is a city where I replace parts on a schedule instead of waiting for a failure, because a dark bar on a Friday night is a bigger problem here than most places.

We're ADRIUM Service Solutions, based in San Ramon, owner-operated, CSLB #1136642, EPA Section 608 Universal certified. The diagnostic runs $99 and is waived once you approve the repair. Every job gets a written quote first, and we're on call 7 days a week.

Common repairs we do

What we close on the truck.

Hot gas valve hang from heavy nightly cycling. A Laurel Street bar running its KM cuber through a full dinner and late service asks the hot gas valve to cycle far more than a slower kitchen would. When cubes hang on the plate or harvest stretches out, I test the valve against suction behavior before swapping it, and I install OEM coils only, since the aftermarket ones fail early under this kind of duty.
Bar dispenser solenoid wear. Ice and water dispensers behind a busy Laurel Street bar cycle hundreds of times a night, and the dispense solenoid wears out faster than the rest of the machine. Dispense slows, then sticks, then stops. I replace the solenoid and check the agitator motor in the same visit, since both wear from the same cycle count.
Sushi case thermistor drift. A drifted thermistor on a sushi prep case reads warmer or colder than the case actually is, so the alarm goes off on a case that is fine, or worse, stays quiet on one that is not. I test resistance against Hoshizaki's chart before I touch anything else, because a thirty-dollar sensor gets blamed for a lot of problems it did not cause.

Models we service

Hoshizaki product lines.

KM cuber ice machines
Refrigerated prep tables
Sushi display cases
Ice and water dispensers
Undercounter ice

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Waived when you book the repair with us.
Written

3 months standard, 1 year on inverter boards, up to 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Hoshizaki service in neighboring cities.

More cities

Hoshizaki across our service area.

FAQ

Hoshizaki in San Carlos questions, answered.

Our ice comes out cloudy and small lately. Is that a Hoshizaki problem or a water problem?

Almost always it's scale on the evaporator plate, not a defect in the machine. Cloudy, undersized cubes and a longer cycle time are the classic signs the plate needs descaling. I do a full flush and delime, then run a timed cycle afterward so you can see the production number come back.
Do you carry parts for a KM cuber on the truck, or does San Carlos wait for an order?

We stock the common wear parts, hot gas valve coils, dispenser solenoids, calibrated thermistors, and float switches, since those are what fail most on a bar-heavy corridor like Laurel Street. If a job needs a less common board or an OEM part we don't carry, I'll tell you honestly at the diagnostic and give you a timeline.
How quickly can someone reach a Laurel Street restaurant if the ice machine goes down?

We have a technician who lives on the Peninsula now, in San Mateo County, so San Carlos calls don't mean waiting on a driver from San Ramon. Dispatch will give you a written arrival window at booking based on that day's route. We don't guess at a time over the phone, and we're available every day of the week.

Need Hoshizaki service in San Carlos?

Tell us what is broken. We will quote it.