How do we tell if the dispenser stopped making ice or just stopped pouring it?

Listen for the machine running and look into the storage area if your model allows it. Ice in storage with nothing at the chute is a dispense fault. An empty storage area with the machine running is an ice-making fault. We confirm either way at the machine.

Does EBMUD water scale up a Hoshizaki dispenser?

Slowly. EBMUD water is soft to moderate, so scale builds over a longer stretch than on harder supplies. It still reaches the water valve and the ice-making side eventually, and we look for it at each service.

Do you service KM cubers in El Sobrante as well?

Yes, along with undercounter ice machines, prep tables and sushi cases. On a KM, the hot-gas valve and the water pump are the parts that wear out with age, and we replace hot-gas valves with OEM parts only.

HOSHIZAKI · EL SOBRANTE

Service · All Hoshizaki Models

Hoshizaki Ice & Refrigeration Service · El Sobrante, CA

Hoshizaki dispenser and KM cuber repair in El Sobrante, on San Pablo Dam Road and beyond.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Hoshizaki in El Sobrante

Hoshizaki commercial service.

A Hoshizaki ice and water dispenser gets handled all day. The chute sees constant use and the drain catches every spill. When one stops giving ice, the first question is whether it has stopped making ice or only stopped delivering it, because those are two different repairs. One sends us to the refrigeration and water side, the other to the chute and the dispense parts.

Downtown El Sobrante runs along San Pablo Dam Road between El Portal and Appian Way, and a dispenser anywhere from there to the triangle gets the same test at the machine. Our technician for El Sobrante is based in Benicia. The $99 diagnostic is credited toward the repair, and the written quote comes before any part is replaced.

Common repairs we handle.

Dispenser full of ice that will not dispense. Ice in storage and nothing at the chute points to the dispense side: the motor, the switch or the chute itself. We test each part and break up ice that has fused together in storage. Ice that sits for long stretches between uses clumps more easily, so we ask how the dispenser is used.
Water side dripping after a pour. A water valve with scale or a worn seat keeps dripping after the pour is done. We replace the valve and check the drain pan and line, so the water that does drip goes where it should.
Drain backing up into the dispenser. Spills and meltwater carry sugar and debris into the drain, and slime narrows it. We clear and sanitize the drain line and check its slope so water leaves the machine.

Models we service

Hoshizaki product lines.

KM cuber ice machines
Refrigerated prep tables
Sushi display cases
Ice and water dispensers
Undercounter ice

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

Parts and labor, 3 months to 2 years depending on the type of repair. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Hoshizaki service in neighboring cities.

More cities

Hoshizaki across our service area.

FAQ

Hoshizaki in El Sobrante questions, answered.

How do we tell if the dispenser stopped making ice or just stopped pouring it?

Listen for the machine running and look into the storage area if your model allows it. Ice in storage with nothing at the chute is a dispense fault. An empty storage area with the machine running is an ice-making fault. We confirm either way at the machine.
Does EBMUD water scale up a Hoshizaki dispenser?

Slowly. EBMUD water is soft to moderate, so scale builds over a longer stretch than on harder supplies. It still reaches the water valve and the ice-making side eventually, and we look for it at each service.
Do you service KM cubers in El Sobrante as well?

Yes, along with undercounter ice machines, prep tables and sushi cases. On a KM, the hot-gas valve and the water pump are the parts that wear out with age, and we replace hot-gas valves with OEM parts only.

Need Hoshizaki service in El Sobrante?

Tell us what is broken. We will quote it.