Do you cover Brisbane too, or just South San Francisco?

Both. Brisbane sits right next door and I work it on the same trips as South San Francisco calls. Our technician is based on the Peninsula in San Mateo County now, so both cities get a local response.

Can you work on campus cafeteria equipment, or just restaurants?

Both. I service the large dispensers in biotech campus break rooms and cafeterias along with the smaller restaurant units on Grand Avenue. The failure points are the same, they just show up on a different schedule.

How does pricing work for a service call?

The diagnostic is $99, and it comes off the bill once you approve the repair. I write up the quote before ordering any part so there's no surprise on the invoice.

FOLLETT · SOUTH SAN FRANCISCO

Service · All Follett Models

Follett Commercial Ice Machine Repair · South San Francisco, CA

Follett ice machine repair for South San Francisco's biotech campuses and Grand Avenue restaurants, plus coverage next door in Brisbane.

$99 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in South San Francisco

Follett commercial service.

South San Francisco runs on two different kinds of kitchens. The biotech campuses along East Grand Avenue and Forbes Boulevard keep large break room and cafeteria dispensers going for shift workers around the clock, and the restaurant row on Grand Avenue itself runs Follett ice makers through a steady lunch and dinner crowd.

Campus cafeteria units see a different kind of wear than a restaurant does. They rarely shut off, so the parts that fail are the ones under constant duty cycle, the gearbox, the fill valve, the capacitor, rather than anything tied to a single busy rush of orders.

We are ADRIUM Service Solutions, owner-operated, EPA Section 608 Universal certified, and we hold CSLB #1136642. Diagnostic runs $99 and it's waived once you have us do the repair, with a written quote first either way. We keep a technician based on the Peninsula in San Mateo County now, so South San Francisco and neighboring Brisbane both get a local response instead of a haul up from San Ramon.

Common repairs we do

What we close on the truck.

Condenser coil fouling from continuous cafeteria use. A biotech campus cafeteria dispenser that almost never shuts off builds a steady film on the condenser coil faster than a unit that cycles off overnight would. Once that coil is restricted, head pressure and amp draw creep up with every hour of runtime, and the run capacitor usually fails first.
Fill valve scaling under high water turnover. Campus units pulling water almost non-stop build mineral scale in the fill valve and water lines faster than a low-volume office break room would, and the machine reports a low ice or low water fault well before anyone notices a leak or a drip. I check the fill valve and strainer early on any campus call here.
Auger motor and gearbox wear under constant duty. Near round-the-clock use on a campus dispenser puts a lot more hours on the auger motor and gearbox in a year than a restaurant unit sees, and the gear train wears down until the bin fills slowly while the compressor still sounds fine. That's the pattern I look for before opening the gearbox.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Waived when you book the repair with us.
Written

3 months standard, 1 year on inverter boards, up to 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
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Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in South San Francisco questions, answered.

Do you cover Brisbane too, or just South San Francisco?

Both. Brisbane sits right next door and I work it on the same trips as South San Francisco calls. Our technician is based on the Peninsula in San Mateo County now, so both cities get a local response.
Can you work on campus cafeteria equipment, or just restaurants?

Both. I service the large dispensers in biotech campus break rooms and cafeterias along with the smaller restaurant units on Grand Avenue. The failure points are the same, they just show up on a different schedule.
How does pricing work for a service call?

The diagnostic is $99, and it comes off the bill once you approve the repair. I write up the quote before ordering any part so there's no surprise on the invoice.

Need Follett service in South San Francisco?

Tell us what is broken. We will quote it.