How long does it take you to reach Santa Clara from San Ramon?

Around 35 minutes down 680 to 101 or 880. San Jose, Sunnyvale, and Cupertino are all close by, so a Santa Clara call often gets paired with one of those the same day.

Can you get out same day if a hotel has an event coming up?

I prioritize event weekend calls when I can, and if it's a fault I can clear on site, coil cleaning or a capacitor swap, that's often a same day fix. If it needs a part on order, I'll be upfront about the timeline in the written quote.

What's the warranty on the work?

A new self-contained install carries 10 years parts and 10 years labor. Repair work on your existing unit is warrantied for 1 year.

FOLLETT · SANTA CLARA

Service · All Follett Models

Follett Commercial Ice Machine Repair · Santa Clara, CA

Follett ice machine repair for Santa Clara's tech campuses, convention hotels, and El Camino restaurants.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Santa Clara

Follett commercial service.

Santa Clara's tech campuses keep Symphony Plus dispensers running around the clock across data center and office break rooms, and the hotels near the convention center lean on Horizon 700 machines to keep banquet and event ice supply steady.

The restaurants along the El Camino corridor run Horizon Elite units through a steady lunch and dinner crowd, and I service those the same week I'm often out at a nearby office campus or hotel property.

We're ADRIUM Service Solutions, based in San Ramon, EPA Section 608 Universal certified, CSLB #1136642. The $75 diagnostic is waived when you move forward with the repair, and you get a written quote before any part is ordered. Commercial refrigeration and compressor work runs through Bay Area Refrigeration Service, and we're out seven days a week.

Common repairs we do

What we close on the truck.

Condenser coil fouled from data center and kitchen dust. Break room units near data center floors pull in a steady stream of airborne dust from server cooling systems, and that packs into the condenser coil just as fast as grease does in a hotel kitchen. Once the coil can't reject heat, head pressure and amp draw climb on every cycle, and the run capacitor usually fails first since it's the weakest electrical part in the circuit.
Fill valve or drain path scaling up before a banquet. Hotel units near the convention center that get pushed hard for a weekend of events build scale in the water inlet faster than everyday use would, and the machine throws a low production error right when demand is highest. I get more emergency calls here tied to event weekends than in most towns I service.
Auger and gearbox wear from continuous duty. Units running near constant across three shifts in a tech campus break room wear the auger flight and gearbox down faster than lighter duty accounts, the motor keeps turning but the machine just isn't cutting enough ice to keep the bin full.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

See all case studies →

Nearby cities

Follett service in neighboring cities.

FAQ

Follett in Santa Clara questions, answered.

How long does it take you to reach Santa Clara from San Ramon?

Around 35 minutes down 680 to 101 or 880. San Jose, Sunnyvale, and Cupertino are all close by, so a Santa Clara call often gets paired with one of those the same day.
Can you get out same day if a hotel has an event coming up?

I prioritize event weekend calls when I can, and if it's a fault I can clear on site, coil cleaning or a capacitor swap, that's often a same day fix. If it needs a part on order, I'll be upfront about the timeline in the written quote.
What's the warranty on the work?

A new self-contained install carries 10 years parts and 10 years labor. Repair work on your existing unit is warrantied for 1 year.

Need Follett service in Santa Clara?

Tell us what is broken. We will quote it.

Call (925) 999-4095