How fast can I get a technician out to Redwood City?

We keep a technician based on the Peninsula in San Mateo County now, so Redwood City is regular territory for him rather than a drive up from San Ramon. San Carlos, Menlo Park, and Atherton are all close by too.

Do you cover the office campuses near Bair Island as well as the downtown restaurants?

Yes, I service both. The campus dispensers see a bigger headcount and different hours than a Broadway restaurant, but the coil, water, and gearbox failures come from the same causes.

What do I pay if the machine needs a part ordered?

The $99 diagnostic comes off your invoice if you book the repair. Once I know what part it needs, you get a written quote before I order anything.

FOLLETT · REDWOOD CITY

Service · All Follett Models

Follett Commercial Ice Machine Repair · Redwood City, CA

Follett ice machine repair for Redwood City, covering the Broadway restaurant district downtown and the office campuses out toward Bair Island.

$99 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Redwood City

Follett commercial service.

Downtown Redwood City has a dense strip of restaurants along Broadway and around Courthouse Square, and most of the ones I've worked in lean on a Horizon Elite or Horizon 700 to get through a Friday or Saturday dinner rush. Out toward the waterfront near Bair Island and Seaport Boulevard, the office campuses run a Symphony Plus dispenser through a standard workday for a much bigger headcount than a small restaurant sees.

Redwood City's a county seat too, so I've also serviced units in buildings that see a courthouse or county office crowd all day, which is a different kind of steady use than either a restaurant or a tech campus.

We're ADRIUM Service Solutions, owner-operated, San Ramon based, EPA Section 608 Universal certified, CSLB #1136642. Have us do the repair and the $99 diagnostic comes off the bill, and you'll have a written quote in hand before anything's ordered. A technician based on the Peninsula in San Mateo County now covers this area, so Redwood City doesn't wait on someone coming across from the East Bay.

Common repairs we do

What we close on the truck.

Condenser coil fouling on downtown restaurant units. A restaurant on Broadway running through a full weekend of dinner service builds grease on the condenser coil at a faster rate than a weekday-only account, and once the fins are coated, the coil can't shed heat properly. Head pressure climbs on every cycle after that, and the run capacitor is usually the first thing to fail under the added load.
Fill valve and drain scaling on office campus dispensers. A Symphony Plus dispenser out at a Seaport Boulevard office campus running steady through a full workday for a large headcount scales up the fill valve faster than a smaller office would ever see. The unit throws a low production fault rather than shutting off, and on a big enough floor plan, that fault can go unnoticed for a while since no one's assigned to watch it.
Auger motor and gearbox wear in county and courthouse-adjacent buildings. Units in buildings that see courthouse traffic all day run close to constantly, and after five or six years without the gearbox oil ever getting checked, the auger flight wears down enough that the bin barely fills. The motor keeps running and the water keeps coming in, so it looks fine until someone notices the ice bin is nearly empty.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Waived when you book the repair with us.
Written

3 months standard, 1 year on inverter boards, up to 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

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Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Redwood City questions, answered.

How fast can I get a technician out to Redwood City?

We keep a technician based on the Peninsula in San Mateo County now, so Redwood City is regular territory for him rather than a drive up from San Ramon. San Carlos, Menlo Park, and Atherton are all close by too.
Do you cover the office campuses near Bair Island as well as the downtown restaurants?

Yes, I service both. The campus dispensers see a bigger headcount and different hours than a Broadway restaurant, but the coil, water, and gearbox failures come from the same causes.
What do I pay if the machine needs a part ordered?

The $99 diagnostic comes off your invoice if you book the repair. Once I know what part it needs, you get a written quote before I order anything.

Need Follett service in Redwood City?

Tell us what is broken. We will quote it.