How far is Menlo Park from your San Ramon shop?

About 45 to 50 minutes via 680 south and 84, out near Los Altos, Palo Alto, and Atherton. We try to combine Menlo Park with a nearby Mid Peninsula call on the same route day when we can.

Can you set up standing service for a corporate campus with several break room units?

Yes, several of our Menlo Park accounts run on a standing service basis across multiple units rather than waiting on a breakdown call each time.

What's the warranty on a repair for a high traffic office dispenser?

Same as any repair, 1 year on the parts and labor for that fix, regardless of how much daily use the unit sees.

FOLLETT · MENLO PARK

Service · All Follett Models

Follett Commercial Ice Machine Repair · Menlo Park, CA

Follett dispenser and ice machine repair for Menlo Park offices and downtown restaurants, San Ramon based.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Menlo Park

Follett commercial service.

Menlo Park's downtown restaurant strip and the office break rooms along Sand Hill Road and the broader corporate corridor both run Follett equipment at real volume, venture firms and larger campus break rooms among them, alongside the Stanford adjacent restaurant scene near the border with Palo Alto. High traffic office break room dispensers here get used constantly through the workday in a way a typical restaurant doesn't match.

It's a longer drive from San Ramon similar to nearby Palo Alto and Los Altos, so we plan the trip and often combine it with other Mid Peninsula calls. Licensed CSLB #1136642 and EPA Section 608 Universal certified, written quote before any repair, and larger commercial refrigeration scope runs through Bay Area Refrigeration Service.

Common repairs we do

What we close on the truck.

Condenser Coil Fouling and Capacitor Failure. Office break room dispensers that run near constantly through a full workday don't get the recovery time between cycles that a lighter use machine gets, so condenser fouling builds steadily and head pressure climbs right along with amp draw. The run capacitor is the part that fails first under that sustained load. On these high traffic units I check capacitor condition every visit regardless of what the call was about.
Water Inlet or Drain Blockage. Downtown restaurant kitchens near the Palo Alto border see a mix of lunch and dinner rush volume, and a partially restricted water inlet that's fine at moderate use can't keep up once a rush hits, tripping a low production alarm mid service. I trace the water path first since it's usually the quicker and cheaper fix.
Auger Motor and Gearbox Wear. Constant daytime cycling in office break rooms puts more hours on the auger motor in a year than a restaurant sees in two or three, so I expect gearbox wear to show up sooner on these corporate accounts. Amp draw testing under load confirms whether it's the motor or the gearbox before I quote the repair.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

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Nearby cities

Follett service in neighboring cities.

FAQ

Follett in Menlo Park questions, answered.

How far is Menlo Park from your San Ramon shop?

About 45 to 50 minutes via 680 south and 84, out near Los Altos, Palo Alto, and Atherton. We try to combine Menlo Park with a nearby Mid Peninsula call on the same route day when we can.
Can you set up standing service for a corporate campus with several break room units?

Yes, several of our Menlo Park accounts run on a standing service basis across multiple units rather than waiting on a breakdown call each time.
What's the warranty on a repair for a high traffic office dispenser?

Same as any repair, 1 year on the parts and labor for that fix, regardless of how much daily use the unit sees.

Need Follett service in Menlo Park?

Tell us what is broken. We will quote it.

Call (925) 999-4095