How long is the drive from San Ramon to Portola Valley?

Around 50 to 60 minutes, I-680 south then CA-92 or I-280. We route Portola Valley with Hillsborough on our Peninsula day, and once it's booked you get a written arrival time.

Can you keep the visit low profile given how private some of these properties are?

Yes, we can time the visit and stay low key if that matters to you. The diagnostic and the actual repair work don't change either way.

What if a part needs to be special ordered for an older unit out here?

We carry the common Follett parts, capacitors, water valves, auger motor components, on the truck, so most repairs finish the same visit. If something less common is needed, we give you the honest timeline before you commit.

FOLLETT · PORTOLA VALLEY

Service · All Follett Models

Follett Commercial Ice Machine Repair · Portola Valley, CA

Follett estate dispenser and ice machine service for Portola Valley, San Ramon based, discreet and licensed.

$99 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Portola Valley

Follett commercial service.

Portola Valley has almost no commercial inventory beyond its small town center, so the Follett equipment I service sits in pool houses, ranch outbuildings, and home entertaining kitchens on the oak and redwood acreage off Alpine Road and Portola Road. Several of these properties run on well water and septic rather than a municipal hookup, and well supply usually carries more dissolved mineral content, which pushes scale into the water inlet line faster than a property on the town main.

This is a similar drive to Hillsborough from San Ramon, so we book Portola Valley on the same Peninsula day when the schedule allows. This is a wildfire-aware community, and on properties that lean on generator or battery backup during a PG&E shutoff, I check whether a fault is really mechanical or just the control board recovering from a hard power cut. Same licensing and certification apply here as anywhere else, CSLB #1136642, EPA Section 608 Universal certified, written quote before any work begins.

Common repairs we do

What we close on the truck.

Oak Leaf Litter Fouling the Condenser Coil Until the Capacitor Gives Out. Oak leaf litter and dust build up in condenser intakes through the dry season here even on properties that keep brush cleared for wildfire defensible space, since the fine debris that fouls a coil is not the same as the brush that gets cut back. Head pressure and amp draw climb as airflow drops, and the run capacitor is usually first to fail. I clear the coil and intake before testing the capacitor.
Water Inlet or Drain Blockage. Well water on the outer roads toward Skyline runs harder than town water, and it scales the inlet line faster than the usage would suggest, showing up as a low-production fault on a lightly used unit. I test water quality at the machine as part of the diagnostic rather than assume municipal-grade supply.
Auger Motor and Gearbox Wear. These units sit idle for stretches between gatherings on the larger ranch properties, and gearbox wear I find usually traces to a long idle period followed by heavy use at a party without a check beforehand. I load-test the amp draw first and only quote a gearbox or motor once that confirms the wear.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Waived when you book the repair with us.
Written

3 months standard, 1 year on inverter boards, up to 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

See all case studies →

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Portola Valley questions, answered.

How long is the drive from San Ramon to Portola Valley?

Around 50 to 60 minutes, I-680 south then CA-92 or I-280. We route Portola Valley with Hillsborough on our Peninsula day, and once it's booked you get a written arrival time.
Can you keep the visit low profile given how private some of these properties are?

Yes, we can time the visit and stay low key if that matters to you. The diagnostic and the actual repair work don't change either way.
What if a part needs to be special ordered for an older unit out here?

We carry the common Follett parts, capacitors, water valves, auger motor components, on the truck, so most repairs finish the same visit. If something less common is needed, we give you the honest timeline before you commit.

Need Follett service in Portola Valley?

Tell us what is broken. We will quote it.