How far is Hayward from your San Ramon shop?

About 25 to 28 minutes via 580 west. Hayward is right next to Castro Valley, San Leandro, and Union City, so we're frequently already in that stretch on the same day.

Is it worth repairing an older Follett unit or should we just replace it?

Depends on the specific failure and the machine's age. I'll tell you plainly during the diagnostic if repair cost is getting close to replacement cost so you can decide with real numbers in front of you.

Do you offer any financing or rebate help on a replacement unit?

We confirm what's actually paying at estimate time rather than quote a number that might not apply, and that gets worked into your written quote before you decide anything.

FOLLETT · HAYWARD

Service · All Follett Models

Follett Commercial Ice Machine Repair · Hayward, CA

Follett ice machine repair for Hayward restaurants, clinics, and Cal State East Bay area cafes, out of San Ramon.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Hayward

Follett commercial service.

Hayward has an industrial base and a working class restaurant scene along Mission Boulevard and downtown, plus medical clinics that lean on Follett dispensers for both patient use and staff break rooms. A lot of what I service here is older equipment that owners keep running as long as it can be reasonably repaired, rather than replacing at the first sign of trouble.

That means diagnostic accuracy matters more in Hayward than in some cities, since a wrong call on repair versus replace costs real money either way. We give a written quote up front and I'll say plainly when a machine is past the point where repair makes sense.

Common repairs we do

What we close on the truck.

Condenser Coil Fouling and Capacitor Failure. Older Hayward kitchens along Mission Boulevard often have ice machines installed decades ago in spaces never designed for the airflow these units need, and grease buildup on the condenser fins is heavier here than in newer buildings. Head pressure and amp draw climb steadily until the run capacitor fails first. On equipment this age I check the compressor's condition carefully too, since a capacitor failure that's gone unaddressed for a while can take the compressor with it.
Water Inlet or Drain Blockage. Clinic break room units near Cal State East Bay run light most of the semester and then get hit hard during finals or event weeks, and a partially blocked inlet that was fine at low volume suddenly can't keep up. I check the water path first since it's usually the faster and cheaper fix than anything on the refrigeration side.
Auger Motor and Gearbox Wear. Daily volume restaurants on Mission Boulevard put real hours on the auger motor over the years, and on older machines I often find both gearbox wear and coil fouling happening at once, which means the repair decision has to weigh both against the age of the unit. Amp draw testing under load tells me how much life is really left.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

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Nearby cities

Follett service in neighboring cities.

FAQ

Follett in Hayward questions, answered.

How far is Hayward from your San Ramon shop?

About 25 to 28 minutes via 580 west. Hayward is right next to Castro Valley, San Leandro, and Union City, so we're frequently already in that stretch on the same day.
Is it worth repairing an older Follett unit or should we just replace it?

Depends on the specific failure and the machine's age. I'll tell you plainly during the diagnostic if repair cost is getting close to replacement cost so you can decide with real numbers in front of you.
Do you offer any financing or rebate help on a replacement unit?

We confirm what's actually paying at estimate time rather than quote a number that might not apply, and that gets worked into your written quote before you decide anything.

Need Follett service in Hayward?

Tell us what is broken. We will quote it.

Call (925) 999-4095