How long does it take you to get to El Cerrito from San Ramon?

About 40 to 45 minutes on I-580 or Highway 24 to I-80. We route El Cerrito with our Berkeley and Richmond Inner East Bay days, so if we've already got a call on one of those days we can often chain the route and get to you faster. Booked calls get a written arrival time.

Is the $99 diagnostic charge separate from what the repair itself costs?

Once you give the go-ahead on the repair, we waive the diagnostic charge. It only applies on its own if you decide not to proceed after we've diagnosed things.

For older Follett equipment, do you keep parts on hand, or does everything come from a special order?

The truck stays stocked with the Follett parts that fail most: capacitors, water inlet valves, auger motors. That keeps most older Horizon repairs to a single visit rather than waiting on a parts order.

FOLLETT · EL CERRITO

Service · All Follett Models

Follett Commercial Ice Machine Repair · El Cerrito, CA

Follett Chewblet ice machine repair for El Cerrito restaurants and cafes along San Pablo Avenue, out of San Ramon.

$99 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in El Cerrito

Follett commercial service.

El Cerrito's San Pablo Avenue strip runs a steady mix of small restaurants, bakeries, and markets between the two BART stations, El Cerrito Plaza and El Cerrito del Norte, and a fair number of the older buildings still have the original mechanical closets from when the commercial spaces went in decades ago. Commuter traffic swings hard morning and evening around both stations, and a Follett Horizon unit that handled a quiet weekday afternoon fine can get pushed past its limit during a Friday dinner rush or a weekend at El Cerrito Plaza.

Older commercial spaces near San Pablo Avenue often have cramped mechanical closets with a door that stays shut most of the day, which stresses the condenser side of these machines no matter how clean the coil looks. We hold CSLB #1136642 and every tech on the crew carries EPA Section 608 refrigerant certification. When a job goes beyond the ice machine into the building's broader refrigeration system, that scope routes to Bay Area Refrigeration Service, our commercial arm.

Common repairs we do

What we close on the truck.

Condenser Coil Fouling and Capacitor Failure. A tight mechanical closet with poor airflow traps heat around the condenser even when the coil itself is clean, and that pushes head pressure and amp draw up cycle after cycle. The run capacitor is the first part to feel that strain, and it usually gives out long before the compressor follows. I check closet clearance and airflow on every El Cerrito call, not just coil condition.
Water Inlet or Drain Blockage. A restricted water inlet or a slow drain shows up on the Horizon display as a low production alarm, and during a Friday night rush on San Pablo Avenue that alarm means a restaurant running out of ice mid-service. I trace the water path end to end before opening the refrigeration side, since it's usually the faster fix.
Auger Motor and Gearbox Wear. Restaurants and cafes running near-constant volume through weekend rushes near El Cerrito Plaza put more cycles on the auger motor and gearbox than a quieter operation sees in a year. When a unit runs and sounds fine but barely fills the bin, I check auger amp draw under load before quoting anything on the compressor side.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Waived when you book the repair with us.
Written

3 months standard, 1 year on inverter boards, up to 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

See all case studies →

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in El Cerrito questions, answered.

How long does it take you to get to El Cerrito from San Ramon?

About 40 to 45 minutes on I-580 or Highway 24 to I-80. We route El Cerrito with our Berkeley and Richmond Inner East Bay days, so if we've already got a call on one of those days we can often chain the route and get to you faster. Booked calls get a written arrival time.
Is the $99 diagnostic charge separate from what the repair itself costs?

Once you give the go-ahead on the repair, we waive the diagnostic charge. It only applies on its own if you decide not to proceed after we've diagnosed things.
For older Follett equipment, do you keep parts on hand, or does everything come from a special order?

The truck stays stocked with the Follett parts that fail most: capacitors, water inlet valves, auger motors. That keeps most older Horizon repairs to a single visit rather than waiting on a parts order.

Need Follett service in El Cerrito?

Tell us what is broken. We will quote it.