How quickly can you get to downtown Danville from San Ramon?

Danville is about 10 to 12 minutes from our shop, one of the closest cities we service along with Blackhawk and Alamo. Same day, often same morning, is standard here.

Do you know the Follett equipment already installed at most Danville restaurants?

A lot of it, yes. Being this close means we've serviced many of these units before and often have the model history on file already.

What's the warranty on a repair versus a full replacement?

A repair carries 1 year on the parts and labor for that fix. If we're putting in a brand new unit instead, that carries 10 years on both parts and labor.

FOLLETT · DANVILLE

Service · All Follett Models

Follett Commercial Ice Machine Repair · Danville, CA

Follett ice machine and dispenser repair for Danville's downtown restaurants and medical offices, right next door in San Ramon.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Danville

Follett commercial service.

Downtown Danville along Hartz Avenue has a dense run of boutique restaurants and cafes, plus a good number of medical and dental offices along San Ramon Valley Boulevard, and Follett units show up in both. This is the closest city to our shop, so it's often the first stop of the day or the last one we squeeze in before heading home.

We know a lot of these accounts by name at this point, and being local means we can often turn a same day call around in an hour or two rather than scheduling out. Written quote before any work, $75 diagnostic waived once you approve the repair.

Common repairs we do

What we close on the truck.

Condenser Coil Fouling and Capacitor Failure. Hartz Avenue restaurant kitchens are compact, and the ice machine often sits close enough to the cook line that grease laden air reaches the condenser fins within months of a cleaning rather than years. Head pressure and amp draw rise as that buildup restricts airflow, and the run capacitor fails first. I check coil and capacitor together on basically every downtown Danville call.
Water Inlet or Drain Blockage. Medical office units here tend to run light and steady rather than in bursts, so a slow drain or partially restricted inlet often goes unnoticed until the low production alarm trips during a busy clinic day. I trace the water path first before assuming anything is wrong with the ice making side.
Auger Motor and Gearbox Wear. Daily lunch and dinner volume on Hartz Avenue puts real hours on the auger motor over a few years, and gearbox wear shows up as a machine that runs fine but fills the bin slowly. I test amp draw under load to separate a motor problem from a gearbox problem before quoting.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

See all case studies →

Nearby cities

Follett service in neighboring cities.

FAQ

Follett in Danville questions, answered.

How quickly can you get to downtown Danville from San Ramon?

Danville is about 10 to 12 minutes from our shop, one of the closest cities we service along with Blackhawk and Alamo. Same day, often same morning, is standard here.
Do you know the Follett equipment already installed at most Danville restaurants?

A lot of it, yes. Being this close means we've serviced many of these units before and often have the model history on file already.
What's the warranty on a repair versus a full replacement?

A repair carries 1 year on the parts and labor for that fix. If we're putting in a brand new unit instead, that carries 10 years on both parts and labor.

Need Follett service in Danville?

Tell us what is broken. We will quote it.

Call (925) 999-4095