How quickly can you reach an Alamo home from San Ramon?

Alamo is about 10 minutes from our shop, one of the closest calls we run. We're regularly already in Danville, Lafayette, or Walnut Creek the same day, so an Alamo stop usually fits into the route without adding much drive time at all.

Do you work on residential estate installs or only commercial accounts?

Both. A lot of what we service in Alamo is a Follett unit installed in a home bar or wine cellar, same brand and same repair process as a restaurant account, just a different setting.

What warranty do you offer on a new install versus a repair?

A new Follett install carries 10 years on parts and 10 years on labor. A repair on your existing machine carries a 1 year warranty on that repair.

FOLLETT · ALAMO

Service · All Follett Models

Follett Commercial Ice Machine Repair · Alamo, CA

Follett ice and water dispenser repair for Alamo's estate kitchens and private clubs, based just down the road in San Ramon.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Alamo

Follett commercial service.

Alamo doesn't have much of a commercial strip, so most of the Follett equipment I work on here sits in estate home bars, wine cellars, and pool houses rather than restaurant kitchens, plus the odd Symphony Plus dispenser at Round Hill Country Club and similar private clubs. These are usually higher end installs sized for occasional heavy use during a party rather than daily commercial volume, so the wear patterns look different than what I see in a busy cafe.

Being this close to San Ramon means Alamo calls are often the fastest we can turn around, sometimes same morning. We carry Follett capacitors, water valves, and auger motor parts on the truck for exactly this reason, so a diagnostic visit often ends with the machine fixed the same trip instead of a return visit.

Common repairs we do

What we close on the truck.

Condenser Coil Fouling and Capacitor Failure. Estate units tucked into a wet bar or wine room often sit in a warm, closed cabinet with poor airflow around the condenser, which does the same damage a dirty coil does even when the coil itself is clean. Head pressure climbs, amp draw climbs with it, and the run capacitor fails first because it's the weakest link in that circuit. I check clearance and ventilation around the cabinet as much as the coil itself on these installs.
Water Inlet or Drain Blockage. On a unit that only runs hard a few times a month for entertaining, mineral scale in the water inlet line builds up slowly and shows as a low production fault long before anyone notices reduced ice output day to day. I flush the inlet line and check the drain path before assuming the compressor is the problem.
Auger Motor and Gearbox Wear. Gearbox wear is less common on lightly used estate machines, but when I do find it, it's usually from a unit that sat idle for months and then got run hard for one weekend event without a service check first. I check auger amp draw under load to confirm before quoting a gearbox or motor replacement.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
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Nearby cities

Follett service in neighboring cities.

FAQ

Follett in Alamo questions, answered.

How quickly can you reach an Alamo home from San Ramon?

Alamo is about 10 minutes from our shop, one of the closest calls we run. We're regularly already in Danville, Lafayette, or Walnut Creek the same day, so an Alamo stop usually fits into the route without adding much drive time at all.
Do you work on residential estate installs or only commercial accounts?

Both. A lot of what we service in Alamo is a Follett unit installed in a home bar or wine cellar, same brand and same repair process as a restaurant account, just a different setting.
What warranty do you offer on a new install versus a repair?

A new Follett install carries 10 years on parts and 10 years on labor. A repair on your existing machine carries a 1 year warranty on that repair.

Need Follett service in Alamo?

Tell us what is broken. We will quote it.

Call (925) 999-4095