The bin is full of ice but the dispenser gives us nothing. Is the ice maker broken?

Probably not. That points at the dispenser side: bridged ice in the bin, a failed dispense motor or a switch that no longer closes. We check the dispenser first, then the head, so you only pay for the repair that is actually needed.

Can you set up regular cleaning for the ice machine at our shop?

Yes. Twice a year is a sound starting point on EBMUD water: a full delime and sanitize, a filter change and a condenser cleaning. After the first visit we can tell you whether your machine needs more or less than that.

Should we replace the storage bin when we replace the head?

Not automatically. A bin is a simple box and can outlast a head, as long as the liner, door and drain are sound. We check the bin when we look at the head, tell you if it needs anything, and can quote a head that fits the bin you have.

SCOTSMAN · PINOLE

Service · All Scotsman Models

Scotsman Commercial Ice Machine Repair · Pinole, CA

Independent Scotsman ice machine and bin repair in Pinole, from Fitzgerald Drive to Old Town and Pinole Valley.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Scotsman in Pinole

Scotsman commercial service.

Pinole's commercial stretch runs along Fitzgerald Drive and the Pinole Vista Shopping Center, with a smaller cluster in Old Town. A Scotsman there might feed a soda dispenser, fill a bin for a bar, or supply flake ice for a food display. Each setup has its own weak point, and the storage bin or dispenser under the head deserves as much attention as the machine.

The technician who covers Pinole works out of Benicia, and we service Scotsman independently. Pinole is on EBMUD water, soft to moderate, which slows scale without stopping it. The diagnostic is $99, credited toward the repair, and the written quote comes first. ADRIUM holds EPA 608 Universal certification for anything on the refrigerant side.

Common repairs we handle.

Dispenser that stops delivering ice. Ice storage bins and dispensers have their own motors, agitators and chutes. When ice bridges in the bin or the dispense motor fails, the head keeps making ice that never reaches the cup. We break up the bridge, test the motor and switch, and look at why the ice clumped in the first place.
Float or water sensor misreading the sump. If the sump level reads wrong, the machine either overfills and wastes water or runs short and makes shallow cubes. We clean the float or water sensor, check it against the real water level, and replace it if cleaning does not bring it back.
Air-cooled condenser clogged with dust and grease. An air-cooled Scotsman pulls room air across its condenser. Dust and kitchen grease mat onto the fins, head pressure climbs, and ice production falls. We clean the condenser, check the fan motor, and read pressures to confirm the system recovered.

Models we service

Scotsman product lines.

Prodigy ELITE modular cube ice machines
Brilliance gourmet ice (cube and nugget)
Meridian and undercounter ice machines
Flake and nugget ice machines
Remote air-cooled and water-cooled condenser units
Ice storage bins and dispensers

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

Parts and labor, 3 months to 2 years depending on the type of repair. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Scotsman service in neighboring cities.

More cities

Scotsman across our service area.

FAQ

Scotsman in Pinole questions, answered.

The bin is full of ice but the dispenser gives us nothing. Is the ice maker broken?

Probably not. That points at the dispenser side: bridged ice in the bin, a failed dispense motor or a switch that no longer closes. We check the dispenser first, then the head, so you only pay for the repair that is actually needed.
Can you set up regular cleaning for the ice machine at our shop?

Yes. Twice a year is a sound starting point on EBMUD water: a full delime and sanitize, a filter change and a condenser cleaning. After the first visit we can tell you whether your machine needs more or less than that.
Should we replace the storage bin when we replace the head?

Not automatically. A bin is a simple box and can outlast a head, as long as the liner, door and drain are sound. We check the bin when we look at the head, tell you if it needs anything, and can quote a head that fits the bin you have.

Need Scotsman service in Pinole?

Tell us what is broken. We will quote it.