Our nugget ice has turned wet and soft. What is going on?

Wet nugget ice usually means the evaporator is not pulling enough heat, from scale on the wall, low refrigerant or a weak compressor, or the auger is worn and not packing the ice. We check the auger and bearings first, then the refrigeration side, and quote whichever repair is needed.

Is the $99 diagnostic credited if we go ahead with the repair?

Yes. The $99 diagnostic is credited toward the repair when you approve the quote. If you decide not to repair, the $99 covers the testing and the written findings, and the quote is yours to keep.

How long should a Scotsman flake machine last?

With regular cleaning, bearing checks and a filter on the water line, a flaker can run for many years. The auger, bearings and gearmotor are wear parts, and replacing them on time costs far less than letting a worn auger damage the evaporator.

SCOTSMAN · EL SOBRANTE

Service · All Scotsman Models

Scotsman Commercial Ice Machine Repair · El Sobrante, CA

Independent Scotsman flake, nugget and cube ice machine repair in El Sobrante, along San Pablo Dam Road.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Scotsman in El Sobrante

Scotsman commercial service.

Downtown El Sobrante runs along San Pablo Dam Road between El Portal and Appian Way. A market or restaurant there may run a Scotsman flake machine for a display, a nugget machine for drinks, or a cuber for the bar. The three fail in different places: flakers and nugget machines on the auger and gearmotor, cubers on harvest and water flow. Knowing which one you have tells us where to start.

The technician covering El Sobrante is based in Benicia, and we work on Scotsman independently. EBMUD water here is soft to moderate, which keeps scale slower. A $99 diagnostic starts the visit and is credited toward the repair if you approve the quote. For sealed-system repairs, ADRIUM holds EPA 608 Universal certification.

Common repairs we handle.

Flaker auger and gearmotor wear. Flake machines push ice up through an auger inside the evaporator. Worn bearings, a scaled evaporator wall or a tired gearmotor show up as grinding, squealing or wet, slushy ice. We inspect the auger, bearings and seals, descale if needed, and test the gearmotor current under load.
Water inlet valve not filling the reservoir. If the water valve sticks closed or its screen clogs, the flaker or cuber runs short of water and production stops or the machine faults. We clean the inlet screen, test the valve coil and flow, and replace the valve if it has failed.
Refrigerant leak on an older machine. An ice machine that slowly makes less ice over months, with a clean condenser and good water, may be losing refrigerant. We leak-check the system, repair the leak, pull a vacuum and weigh in the charge. If the leak is in the evaporator on an old machine, we price that against replacement first.

Models we service

Scotsman product lines.

Prodigy ELITE modular cube ice machines
Brilliance gourmet ice (cube and nugget)
Meridian and undercounter ice machines
Flake and nugget ice machines
Remote air-cooled and water-cooled condenser units
Ice storage bins and dispensers

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

Parts and labor, 3 months to 2 years depending on the type of repair. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Scotsman service in neighboring cities.

More cities

Scotsman across our service area.

FAQ

Scotsman in El Sobrante questions, answered.

Our nugget ice has turned wet and soft. What is going on?

Wet nugget ice usually means the evaporator is not pulling enough heat, from scale on the wall, low refrigerant or a weak compressor, or the auger is worn and not packing the ice. We check the auger and bearings first, then the refrigeration side, and quote whichever repair is needed.
Is the $99 diagnostic credited if we go ahead with the repair?

Yes. The $99 diagnostic is credited toward the repair when you approve the quote. If you decide not to repair, the $99 covers the testing and the written findings, and the quote is yours to keep.
How long should a Scotsman flake machine last?

With regular cleaning, bearing checks and a filter on the water line, a flaker can run for many years. The auger, bearings and gearmotor are wear parts, and replacing them on time costs far less than letting a worn auger damage the evaporator.

Need Scotsman service in El Sobrante?

Tell us what is broken. We will quote it.