Our water is soft to moderate here. Does the Scotsman still need cleaning?

Yes. Slower scale is not the same as no scale, and ice machines also grow slime in the water system and bin. A cleaning and sanitizing at least twice a year keeps the ice clean and gives us a look at wear parts before they fail.

We have a Scotsman undercounter in our home bar. Do you service residential installs?

Yes. The machine is the same whether it sits in a bar or a house. Home installs are often tight under a counter, so our technician may need to pull the unit forward to reach the condenser and drain. Let us know how it is built in when you book.

Is a 10-year-old Scotsman worth repairing?

It depends on what failed. A sensor, valve, relay or fan motor is a modest repair on a machine of any age. A compressor or evaporator on an older machine can cost enough that a new head makes more sense, and we lay out both options in writing.

SCOTSMAN · HERCULES

Service · All Scotsman Models

Scotsman Commercial Ice Machine Repair · Hercules, CA

Independent Scotsman ice machine repair in Hercules, from undercounter units to modular Prodigy ELITE heads.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Scotsman in Hercules

Scotsman commercial service.

Hercules is on EBMUD water, soft to moderate, so a Scotsman here scales more slowly than one on a harder supply. When production drops, the cause is just as likely to be a sensor, a thermistor, a relay or a dirty condenser as mineral buildup. A Meridian or undercounter machine in a home bar and a modular cuber serving a counter off San Pablo Avenue fail in much the same ways.

Our technician covering Hercules is based in Benicia. The $99 diagnostic is credited toward the repair, and a written quote comes before we replace a part. For sealed-system work, ADRIUM holds EPA 608 Universal certification.

Common repairs we handle.

Harvest that never starts or starts too soon. A Scotsman cuber decides when to harvest from its sensors and harvest thermistor. A failed thermistor or a dirty sensor can leave ice frozen to the plate, or send the machine into harvest early and drop thin cubes. We compare the sensor readings with the actual plate temperature and replace whatever reads wrong.
Machine that hums but the compressor will not run. A worn contactor or start relay can keep the compressor from starting while the fans and controls still run. We check the voltage across the contactor, test the relay and the compressor windings, and replace the cheap part first when that is where the fault is.
Undercounter unit with water on the floor. Undercounter ice machines drain melt water and purge water through a small line that clogs with slime or kinks behind the cabinet. We clear and sanitize the drain, check the bin drain fitting, and make sure the line falls the right way to the floor drain or pump.

Models we service

Scotsman product lines.

Prodigy ELITE modular cube ice machines
Brilliance gourmet ice (cube and nugget)
Meridian and undercounter ice machines
Flake and nugget ice machines
Remote air-cooled and water-cooled condenser units
Ice storage bins and dispensers

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

Parts and labor, 3 months to 2 years depending on the type of repair. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Scotsman service in neighboring cities.

More cities

Scotsman across our service area.

FAQ

Scotsman in Hercules questions, answered.

Our water is soft to moderate here. Does the Scotsman still need cleaning?

Yes. Slower scale is not the same as no scale, and ice machines also grow slime in the water system and bin. A cleaning and sanitizing at least twice a year keeps the ice clean and gives us a look at wear parts before they fail.
We have a Scotsman undercounter in our home bar. Do you service residential installs?

Yes. The machine is the same whether it sits in a bar or a house. Home installs are often tight under a counter, so our technician may need to pull the unit forward to reach the condenser and drain. Let us know how it is built in when you book.
Is a 10-year-old Scotsman worth repairing?

It depends on what failed. A sensor, valve, relay or fan motor is a modest repair on a machine of any age. A compressor or evaporator on an older machine can cost enough that a new head makes more sense, and we lay out both options in writing.

Need Scotsman service in Hercules?

Tell us what is broken. We will quote it.