HOSHIZAKI · PORTOLA VALLEY
Service · All Hoshizaki ModelsHoshizaki Ice & Refrigeration Service · Portola Valley, CA
Hoshizaki service for Portola Valley estates, from butler pantry cubers to bar setups that need to work through a busy weekend.
- $99 diagnostic (waived with repair)
- Same or next-day best effort
- CSLB #1136642
Hoshizaki in Portola Valley
Hoshizaki commercial service.
Portola Valley has almost no commercial inventory beyond the small town center off Alpine Road, so Hoshizaki machines out here live on private property: an undercounter cuber in a butler pantry, a full KM machine in a home built for entertaining, or a bar setup in a pool house on one of the wooded acreage lots. Like the rest of these estate machines, they sit idle for stretches and then need to perform without notice.
This is a wildfire-aware community, and when PG&E calls a public safety shutoff during fire season, a refrigeration unit or ice machine that has been sitting without power for a day or two comes back up needing more than a flip of the switch, the compressor needs to cycle correctly and the water circuit that sat warm during the outage is exactly the kind of standing water that grows biofilm. Scale on the evaporator plate is still the first thing I check on a slipping machine, shutoff or no shutoff.
ADRIUM Service Solutions runs this out of San Ramon, owner Andrew Kuznetsov, EPA Section 608 Universal, CSLB #1136642. Written quotes before any work, $99 diagnostic waived with repair, 1-year repair warranty, and Portola Valley is a regular stop on our Peninsula route.
Common repairs we do
What we close on the truck.
- Biofilm and scale from long idle periods. A machine that goes quiet during a multi-day power shutoff, or just between the occasional weekend the property hosts, grows film in the reservoir and drops mineral onto the plate the same way. First ice after a stretch like that tastes stale and comes out cloudy. We do a full teardown clean, descale, and sanitize, and I will show you the right way to shut a machine down if you know a shutoff or a quiet stretch is coming.
- Bin control misreading in custom home built-ins. In a lot of these custom homes on wooded acreage, the ice machine is built into cabinetry where warm air can pool around the bin control, so the unit stops early on a half-full bin or overruns and bridges into a solid block. We test the control, correct the placement, and check that shutoff matches the actual ice level.
- Evaporator plate scale on lightly used estate machines. Even with decent Peninsula water, a machine that only runs a few weekends a month builds scale on the KM plate over a season the same way a busy commercial unit does over a much shorter stretch, and freeze cycles start running long as it insulates. We do the same disciplined descale as a commercial call, just on an interval that matches how the property actually uses the machine.
Models we service
Hoshizaki product lines.
- KM cuber ice machines
- Refrigerated prep tables
- Sushi display cases
- Ice and water dispensers
- Undercounter ice
Pricing and warranty
What it costs. What we stand behind.
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$99
Diagnostic visit. Waived when you book the repair with us.
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Written
3 months standard, 1 year on inverter boards, up to 2 years on sealed-system rebuilds. Quoted in writing before work starts.
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CSLB
#1136642. Bonded and insured. We file warranty paperwork when applicable.
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FAQ
Hoshizaki in Portola Valley questions, answered.
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How do you route to Portola Valley from San Ramon?
About 50 to 60 minutes via I-680 and 92 or 280. We build Portola Valley into our regular Peninsula route alongside Hillsborough, so a booked visit comes with a written arrival time. If a shutoff has knocked out a machine ahead of an event, call and I will give you a straight answer on same day. -
Our ice tasted off after a power shutoff took the machine down for a couple days. Is that normal?
That is standing water in the circuit, not necessarily a broken machine. I would not serve that ice until it gets a proper clean and sanitize. The same idle stretch that causes the taste issue is loading the plate with scale, so we address both in the same visit. -
Will I get a real quote before you start work?
Yes, always, after the $99 diagnostic, which comes off the bill if you approve the repair. Repairs carry a 1-year warranty and there are no surprise line items.
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