Can an undercounter Follett be serviced without pulling it out of the cabinet?

Often, depending on the model and the repair. Condenser cleaning and electrical tests are front work. If the machine has to come out for a sealed-system or drain repair, the quote says so, and we slide it out with the floor protected.

Our building requires contractors to sign in and use the freight elevator. Is that a problem?

Not at all. Send the building's rules when you book and we plan around them. Parts, cleaning supplies and tools come up with the technician, and the repair is done at the machine.

Do office break room dispensers need the same maintenance as restaurant units?

The schedule can be lighter, but the list is the same: coil cleaning, filter changes, a sanitize of the water path and a drain check. A dispenser that sits idle over weekends can grow slime in the drain, so that gets a look too.

FOLLETT · EMERYVILLE

Service · All Follett Models

Follett Commercial Ice Machine Repair · Emeryville, CA

Follett undercounter nugget ice and dispenser repair in Emeryville, done in place in mixed-use buildings.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Emeryville

Follett commercial service.

Emeryville is a small city between Berkeley and Oakland, and much of it is shopping and housing built close together, around Powell Street and Bay Street and along the Shellmound corridor. An undercounter Follett or a countertop dispenser in that kind of space can end up in tight cabinetry with little room to breathe.

These units breathe through the front grille, so a kick plate, a cabinet door or a stack of boxes in front of it makes the machine pull in its own hot exhaust. We check that before anything else. Our technician for Emeryville is based in Benicia. Tell us about loading docks, elevators or sign-in rules when you book. The $99 diagnostic is credited toward whatever repair you approve.

Common repairs we handle.

Undercounter unit breathing its own hot air. With the grille blocked, hot exhaust gets pulled back into the condenser. Head pressure climbs, and the capacitor and compressor take the beating. We clear the airflow, then test both parts before quoting anything larger.
Dispenser that makes ice but will not pour it. If ice is in storage and nothing comes out, the fault is on the dispense side: the chute, the dispense mechanism or the switch or sensor that calls for ice. We test each one and clear ice that has fused in the chute.
Auger motor drawing high current. An auger dragging through scale or on worn bearings draws more current and can stall. We read the auger circuit on its own, apart from the compressor, since the two failures sound alike over the phone. EBMUD water, soft to moderate, slows scale here without stopping it.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

Parts and labor, 3 months to 2 years depending on the type of repair. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

See all case studies →

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Emeryville questions, answered.

Can an undercounter Follett be serviced without pulling it out of the cabinet?

Often, depending on the model and the repair. Condenser cleaning and electrical tests are front work. If the machine has to come out for a sealed-system or drain repair, the quote says so, and we slide it out with the floor protected.
Our building requires contractors to sign in and use the freight elevator. Is that a problem?

Not at all. Send the building's rules when you book and we plan around them. Parts, cleaning supplies and tools come up with the technician, and the repair is done at the machine.
Do office break room dispensers need the same maintenance as restaurant units?

The schedule can be lighter, but the list is the same: coil cleaning, filter changes, a sanitize of the water path and a drain check. A dispenser that sits idle over weekends can grow slime in the drain, so that gets a look too.

Need Follett service in Emeryville?

Tell us what is broken. We will quote it.