How soon can someone get to East Palo Alto?

We now have a technician based on the Peninsula in San Mateo County, and East Palo Alto sits right between two of the cities he already covers regularly, Palo Alto and Menlo Park. That's a much shorter trip than pulling someone from San Ramon.

Do you service warehouse and retail break room units, or mainly restaurants?

Both. A lot of what I work on in East Palo Alto is warehouse and retail break room dispensers rather than restaurant kitchens, and the failures come from the same coil, water, and gearbox issues either way.

Is the diagnostic fee credited if I need a part ordered?

The $99 diagnostic comes off your bill if you have us do the repair. I'll write up the quote for the part and labor before anything gets ordered.

FOLLETT · EAST PALO ALTO

Service · All Follett Models

Follett Commercial Ice Machine Repair · East Palo Alto, CA

Follett ice machine repair for East Palo Alto's warehouse, retail, and office accounts along the Ravenswood corridor.

$99 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in East Palo Alto

Follett commercial service.

East Palo Alto's commercial base looks different from its neighbors. There's less of a dense restaurant row here and more of a mix of warehouse space, retail near Bay Road, and the newer office development that's grown along the Ravenswood corridor closer to the Menlo Park line. The dispensers and ice units I service here tend to sit in break rooms and retail back rooms rather than restaurant kitchens.

That mix changes what fouls a condenser coil first. A warehouse or retail break room brings in dust and cardboard particulate through the day instead of kitchen grease, and it settles into the coil fins just as effectively.

ADRIUM Service Solutions is owner-operated, based in San Ramon, CSLB #1136642, EPA Section 608 Universal certified. The $99 diagnostic comes off your invoice once you book the repair, and every job gets a written quote before a part goes on order. A technician based on the Peninsula in San Mateo County covers East Palo Alto now, right alongside Palo Alto and Menlo Park next door.

Common repairs we do

What we close on the truck.

Condenser coil clogged with warehouse dust rather than kitchen grease. A break room unit in a warehouse or retail space along Bay Road picks up cardboard dust and general particulate through the day, and it packs into the condenser coil fins about as fast as kitchen grease would at a restaurant. The coil loses its ability to shed heat, head pressure climbs, and the run capacitor is usually the first casualty.
Fill valve scaling on corporate office dispensers. A Symphony Plus dispenser at one of the newer office buildings along the Ravenswood corridor scales up its fill valve at a steady pace through a full workweek, and rather than stopping outright, it throws a low production fault. On a floor with a lot of turnover in who's watching the break room, that fault can sit ignored longer than it would at a smaller account.
Auger and gearbox wear on community center and school kitchen units. A unit at a community center or school district kitchen here runs on an inconsistent schedule, busy some weeks and idle others, and that uneven cycling actually speeds up wear on the auger and gearbox compared to steady daily use. After five or six years I usually find the flight worn down enough that the unit's barely producing pellets even though it sounds normal.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Waived when you book the repair with us.
Written

3 months standard, 1 year on inverter boards, up to 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

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Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in East Palo Alto questions, answered.

How soon can someone get to East Palo Alto?

We now have a technician based on the Peninsula in San Mateo County, and East Palo Alto sits right between two of the cities he already covers regularly, Palo Alto and Menlo Park. That's a much shorter trip than pulling someone from San Ramon.
Do you service warehouse and retail break room units, or mainly restaurants?

Both. A lot of what I work on in East Palo Alto is warehouse and retail break room dispensers rather than restaurant kitchens, and the failures come from the same coil, water, and gearbox issues either way.
Is the diagnostic fee credited if I need a part ordered?

The $99 diagnostic comes off your bill if you have us do the repair. I'll write up the quote for the part and labor before anything gets ordered.

Need Follett service in East Palo Alto?

Tell us what is broken. We will quote it.