Astoria parts in the US come through RCW USA’s parts portal, and RCW sells only to distributors, service companies and qualified roasters. We’re an approved RCW USA trading partner, so we can look up the right part for your machine. Send the model, serial number and a photo of the label.
We source and fit parts as part of a repair. We don’t take parts-only orders. If your machine has stopped heating, lost flow or started leaking, describe that problem when you book Astoria service. A part number from an old invoice helps, but it doesn’t tell us what’s wrong now.
The current portal and the parts book
RCW’s July 2026 migration notice moved its Astoria and Wega parts sites to parts.rcwusa.us. The portal’s Document Hub holds model manuals and diagrams. We use those records to identify components for a repair.
RCW’s trade policy limits who can buy through the portal. Our trading-partner status gives us that parts route; it isn’t a claim that we’re an Astoria factory-authorized warranty servicer. If your machine is under warranty, tell us before we arrange the repair. RCW handles warranty support through its authorized service partners.
Why the old book shows a different portafilter
A parts book shows what the machine shipped with. Since September 2024 (serial B87903), US Astoria and Wega machines ship with 21-gram portafilters instead of 14-gram, and RCW says both fit either machine. That’s one reason an old book and the current listing don’t match.
That example concerns portafilters. It doesn’t make other parts interchangeable. We match the model and equipment details when selecting a component for your repair.
What to send us
Send a readable photo of the equipment label, the symptoms and any previous repair record. Include a photo of a visible leak or damaged area if you can take it safely. Tell us whether the problem affects one group or the whole machine.
Use existing paperwork if the label is out of reach. Don’t remove panels, move a connected machine or dismantle a part for a photo. We can collect missing details during diagnosis.
Pickup, diagnosis and the repair quote
Astoria repair starts with pickup and bench diagnosis. The deposit covers pickup, diagnosis and return delivery. We confirm the amount for your model when you book. It is not credited toward the repair.
After diagnosis, you get a written repair quote. We source and fit the needed parts once you approve it. Diagnostics can take up to a week; most repairs run three to four weeks. If the machine supports your cafe’s daily service, tell us that when you schedule pickup so we can discuss the timing.
Request Astoria repair with the model, label photo and symptoms. We’ll start with what the machine is doing and work out which repair it needs.